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Kuala Lumpur

    Payments Agent - Malaysia, Kuala Lumpur - Shopee

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Handling payment related inquiries from buyers & sellers
    • Review and collect all necessary information, analyze and contact relevant departments if necessary to provide appropriate handling, directly solve and follow to the end.
    • Provide an effective solution, do not let the case leading to the crisis.
    • Suggest improvements to the process or find mistakes, follow up closely.
    • Synthesize and build framework for handled crisis cases to retrain frontline staff can handle by themselves
    • Maintain a balance between company policy and customer benefit in decision making

    Requirements:

    • Good problem-solving, acumen to detect problems that may lead to a crisis, need multi-views to come up with an appropriate solution
    • Always willing to handle complex cases, willing to handle and learn from it
    • Positive thinking, staying strong in mind
    • Have a good customer mindset, bring value to customers
    • Responsible for following up the case to the end, enthusiastic, ready to work on duty


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