Sales Specialist - Malaysia, Kuala Lumpur - Oyen® Insurance

Oyen® Insurance Malaysia, Kuala Lumpur

Found in: Foundit MY A2 - 16 hours ago

Full time Insurance

Description

About Oyen Insurance

Oyen is a digital-first insurance platform that provides insurance protection to customers in Malaysia. With our first pet insurance product to market, we work with our vet partners to offer personalised pet healthcare protection, wellness and benefits to pet owners.

Our early investors include Iterative, Hustle Fund, former leaders and employees of silicon valley/ global tech companies such as Airbnb, Facebook and Rocket Internet (Zalora, Easytaxi).

Why should you join us

If you are interested in disrupting a US$5 Trillion dollar industry and being at the heart of the action of the one-in-a-lifetime transformation of insurance going digital.
If you want to work with experienced and passionate entrepreneurs who have built and witnessed hypergrowth in big tech companies like Airbnb, as well as leaders with experience working as venture builders for Malaysia's largest telco
If you have a passion for fintech/insurtech and want to be part of an exceptional team dedicated to creating groundbreaking innovations in the insurance industry.
If you love building communities and growing them organically
If you enjoy working in a high-paced environment with some uncertainties but high opportunities and freedom to experiment and make mistakes you can learn from

About the Role

We are looking for a rockstar sales associate to join our growing team. You will be the face and voice of Oyen and will be responsible for building deep customer relationships and growing our customer base.

You will manage in-bound leads for our pet insurance product (and in the future other products), and convert them into paying customers through empathetic and consultative sales.

Duties and Responsibilities

Handle and convert inbound customers' enquiries across multiple channels: WhatsApp, Social Media, and Calls
Develop an understanding of the client's needs and questions
Explain and educate customers on eligibility, product coverage and exclusions
Delight and surprise customers with our exceptional customer service and interactions
Convert leads into paying customers
Able to achieve daily, weekly and monthly targets
Take outbound calls and instantly develop rapport with our customers
Manage a portfolio of clients ensuring customer retention and high satisfaction, reviewing the adoption of other products.
Develop and maintain a smooth and strong relationship with the customers to strengthen loyalty and retention
Work closely with our digital marketing team to share insights about customer's needs, challenges and behaviour for us to strategically create content to reach more customers
Design and implement customer retention policies
Participate in strategic cross-functional projects to improve processes

Skills and Requirements

Have at least 1-3 years of experience in a sales role, ideally at a startup (fresh graduates with part-time sales experience are welcomed to apply as well)
Ability to instantly build rapport with customers and good with closing sales
Self-motivated and driven to achieve targets
A good listener and have the ability to empathise with customers and stakeholders
Familiarity with CRM and sales tools such as Hubspot, WhatsApp Business
Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
Adaptable and able to cope with uncertainties in a startup environment
Someone who takes ownership of his or her work and understands the importance of accountability
Receptive to constructive criticism and open to coaching
Have good attention to details
Independent: Proactive and able to operate independently with minimal supervision
Able to speak and write in all 3 Bahasa Malaysia and English, Mandarin (Simplified)

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