- Responsible for overall E-Commerce operations such as to plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives.
- Responsible on monitoring daily e-commerce operations such as order processing, generating daily / weekly reports including product listing, inventory management, customer service, etc
- Monitor all online enquiries promptly and professionally to improve customer conversion rate, customer service and brand image.
- Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
- Ensure and maintain an accurate product catalog (pricing, copy, imagery, etc.) on all marketplaces and own website.
- Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
- Collaborate with Marketing Team or Vendor on the marketing, design, and operations to set up new products & promotions online.
- Build and maintain all promotional tools and campaigns (promo codes, gift with purchase, online brand day, etc.)
- Analyse industry trends such as market, consumers and products, emerging technologies and best practices to continuously improve the online shopping experience.
- Coordinate on all product and promotional activity on website, ensuring accuracy and timeliness of input and loading of information into e-commerce platform management system.
- Ensure outlet budget and sales target set by the Company is achieved.
- Monitor and analyze sales performance and merchandise mix
- Maintain awareness of market trends in the online retail industry.
- Any other ad hoc task assigned by the Management.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.
- Required language(s): Mandarin, English, Bahasa Malaysia
- At least 3 Year(s) of working experience in the E-commerce business/related field is required for this position.
- Required Skill(s): Online Marketing, Sales & Communication, Google Suite
- Possess own transport & willing to travel within the Klang Valley area.
- Familiarity with online content development tools and campaign management
- Ability to balance multiple priorities and meet deadlines
- Able to communicate clearly and concisely, both orally and in writing
- Able to be work to Kampung Baru Subang
- EPF, SOCSO & EIS
- Annual Leave
- Medical Benefit
- Attractive allowance
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Assistant E-Commerce Manager - Shah Alam, Malaysia, Selangor - My Hero Hypermarket Sdn Bhd
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