Jobs
>
George Town

    Contact Center Specialist - Penang, Malaysia - Celestica Electronics (S) Pte Ltd

    Celestica Electronics (S) Pte Ltd
    Celestica Electronics (S) Pte Ltd Penang, Malaysia

    2 days ago

    Celestica Electronics (S) Pte Ltd background
    Full time Sales
    Description

    General Overview

    Functional Area: SCM - Supply Chain Management
    Career Stream: CMT - Commodity Management
    Role: Specialist
    Job Title: Commodity Management Specialist
    Job Code: SPE-SCM-COMM
    Band: Level 08
    Direct/Indirect Indicator: Indirect

    Summary

    Provide contact center support for clients on Indirect Procurement
    Interact with clients to provide and process information in response to inquiries, and requests for Indirect Procurement.

    Detailed Description

    Performs tasks such as, but not limited to, the following:

    • Interact directly with clients either by telephone or electronically (e.g. email and/or Chat)
    • Obtain and evaluate all relevant information to respond promptly to client inquiries
    • Investigate details of inquiries and apply problem solving skills to resolve case inquiries
    • Perform client verifications
    • Organize workflow to meet and exceed customer service level agreements (SLA's)
    • Maintain records of customer interactions and transactions, details of inquiries, and actions taken
    • Communicate and coordinate with internal departments to assist in resolving cases
    • Perform data updates in various systems based on requests
    • Take independent action to gather ideas and gain consensus with cross-functional teams on process improvement recommendations.
    • Support the reporting of Contact Centre and functional metrics including SLA compliance, turnaround time.
    • Work closely with the commodity management teams, and other teams on functional initiatives and improvement.

    Knowledge/Skills/Competencies

    • Knowledge in Indirect Procurement process and experience working in a shared service organization will be an advantage
    • Experience using email and other relevant common office computer applications required
    • Experience in SAP / ERP systems, and CRM / Case management tool will be an advantage.
    • Knowledge of customer service principles and practices
    • Strong systems skills, including common office platforms such as MS Office and Access, along with have strong analytical skills.
    • Knowledge of purchasing practices and procedures.
    • Basic understanding of specific customer needs.
    • Good communication, negotiation and presentation skills.
    • Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
    • Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
    • Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

    Physical Demands

    • Duties of this position are performed in a normal office environment.
    • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
    • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
    • Frequent overnight travel may be required.

    Typical Experience

    • six to eight years of relevant experience

    Typical Education

    • Bachelor's degree in related field (Commerce or Engineering), or consideration of an equivalent combination of education and experience.
    • Educational requirements may vary by geography.

    Notes

    This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

  • Career International Fos Sdn. Bhd

    C17 Customer Success Specialist

    1 week ago

    Career International Fos Sdn. Bhd George Town, Malaysia

    As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. · **Job Scope** · (May pe ...

  • Career International Fos Sdn. Bhd

    Customer Service Specialist

    1 week ago

    Career International Fos Sdn. Bhd George Town, Malaysia

    Job Description: · - Proven experience in customer-facing roles (phone, chat, in person). · - Passionate about delivering exceptional customer experiences. · - Excellent communication skills, adaptable to different audiences. · - Flexible problem-solving approach, committed to ex ...

  • PrimeStaff

    Customer Success Specialist

    1 week ago

    PrimeStaff Bayan Lepas, Malaysia

    **Attention Native Korean Speakers** · PrimeStaff is hiring a Customer Success Specialists. Be part of our team :) · **Customer Success Specialist · - Native Korean** · Location: Bayan Lepas, Penang Malaysia · Location Type: Onsite · Start Date: 3rd June, 2024 · Hours of Operatio ...

  • PrimeStaff

    Customer Success Specialist- Banking

    1 week ago

    PrimeStaff Bayan Lepas, Malaysia

    Attention Native Japanese Speakers · PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) · Customer Success Specialist · - Banking (Native Japanese) · Location: Bayan Lepas, Penang Malaysia · Location Type: Onsite · Start Da ...

  • Motorola Solutions

    EHS Analyst

    1 week ago

    Motorola Solutions Bayan Lepas, Malaysia

    **Company Overview**: · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...

  • Entegris

    Specialist, Master Data

    22 hours ago

    Entegris Bayan Lepas, Malaysia

    Job Title: · Specialist, Master Data · **Job Description**: · - The Role : Specialist, Master Data · - Entegris is looking for a Specialist, Master Data. The incumbent will be responsible for ensuring SAP (System Applications and Products in Data Processing) Master Data creation ...

  • SRI TANJUNG MEDICARE (M) SDN BHD

    Staff Nurse

    1 week ago

    SRI TANJUNG MEDICARE (M) SDN BHD Bayan Lepas, Malaysia

    Assist support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes and standardised point-of-care tests, ensuring surgery hygiene, cleaning, disinfecting, sterilising and maintaining medica ...

  • Career International FOS Sdn Bhd

    Customer Success Specialist

    22 hours ago

    Career International FOS Sdn Bhd Bayan Lepas, Malaysia

    **Overview** · The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication c ...

  • Career International Fos Sdn. Bhd

    Customer Service Specialist

    22 hours ago

    Career International Fos Sdn. Bhd Bayan Lepas, Malaysia

    Job Description: · - Proven experience in customer-facing roles (phone, chat, in person). · - Passionate about delivering exceptional customer experiences. · - Excellent communication skills, adaptable to different audiences. · - Flexible problem-solving approach, committed to ex ...

  • Dell

    Product Offer Management

    1 hour ago

    Dell Bayan Lepas, Malaysia

    Product Document Management is key to deploying and managing product data for initial release of our products and any engineering changes that follow. The team is also crucial to managing products and peripheral components though product release and the associated change activiti ...

  • Dell

    Customer Technical Training

    1 week ago

    Dell Bayan Lepas, Malaysia

    We are seeking highly skilled professionals in the fields of Data Analytics, Data Engineering, Data Science, and Computer Science (with programming expertise in Sharepoint,.NET, and PowerApps) to join our dynamic team. As a Data Analytics and Program Development Specialist, you w ...

  • O2 Klinik Sdn Bhd

    Customer Service Assistant/executive

    1 week ago

    O2 Klinik Sdn Bhd Air Itam, Malaysia

    1. Manage company social media platform via Meta Business Suite (Facebook & Instagram: Messenger, Comment, & Review) · 2. Information center for customer regarding company products, promotions & services · 3. Manage company google review via Google Business platform · 4. Able to ...

  • O2klinik

    Customer Service Assistant/executive

    22 hours ago

    O2klinik Air Itam, Malaysia

    **Main Duties**: · 1. Manage company social media platform via Meta Business Suite (Facebook & Instagram: Messenger, Comment, & Review) · 2. Information center for customer regarding company products, promotions & services · 3. Manage company google review via Google Business pla ...

  • Gratitude India

    Customer Service

    2 days ago

    Gratitude India Air Itam, Malaysia

    Overview · The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company · The CSS will be the primary conta ...

  • Dell Technologies

    Specialist, Import/export

    1 week ago

    Dell Technologies Bukit Mertajam, Malaysia

    **Import/Export Specialist** · Global import-export in the world of ground-breaking technology is a complicated business. It takes real attention to detail to comply with all U.S. and regional import and export regulations. Our Import-Export team within Materials and Procurement ...

  • Western Digital

    Operational Specialist

    2 days ago

    Western Digital Batu Kawan, Malaysia

    Company Description · At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. · At our core, Western Digital is a company of problem solvers. People achieve extraordinary things giv ...

  • Agensi Pekerjaan EPS Consultants Sdn Bhd

    HR Service Specialist

    2 days ago

    Agensi Pekerjaan EPS Consultants Sdn Bhd Penang, Malaysia Full time

    Company Background: Shared Service · Position Title: HR Service Specialist (Ops Team) · Tenure: Contract · Headcount: 1 · Overview of Position · The HR Service Specialist will be responsible for working with the Regional Services Hubs, employees, HR Systems to provide payroll in ...

  • Jabil Circuit Singapore Pte Ltd

    HR Employee Services Generalist

    2 days ago

    Jabil Circuit Singapore Pte Ltd Penang, Malaysia Full time

    Job Description · JOB SUMMARY · The Human Resources Shared Services Generalist acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positiv ...

  • Agensi Pekerjaan Great Pyramid Sdn Bhd

    Customer Success Specialist

    3 days ago

    Agensi Pekerjaan Great Pyramid Sdn Bhd George Town, Malaysia

    Overview · The Customer Success Specialist (CSS) will povide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company · The CSS will be the primary contac ...

  • Two95 International Inc.

    Customer success specialist

    1 week ago

    Two95 International Inc. Pulau Pinang, Malaysia Full time

    Company: Teleperformance Position: Customer Success Specialist Location: George Town, Penang, Malaysia Salary: RM 2,800 - RM 3,300 Language Requirement: English & Mandarin Working Hours: 9am to 6pm or 12pm to 9pm Overview: Respond to customer inquiries via phone and email. Serve ...