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Cyberjaya

    Operations & Process Enablement Specialist - Cyberjaya, Malaysia - Experian

    Experian
    Experian Cyberjaya, Malaysia

    Found in: Talent MY C2 - 3 days ago

    Default job background
    Full time
    Description
    Job Description

    Role Summary:

    The operations and process enablement specialist position will play a critical role in the ongoing evolution of our businesses reporting processes. Specifically focused on 'digital transformation', the primary objective of the role is to support a range of important activities within the Digital Intelligence operations to help ensure great support for our internal stakeholders. In addition, the role will focus on project delivery and pro-active change management.

    What you'll be doing

    Team operations / communications

    1. Develop, support and improve internal team processes to maximize efficiency and effectiveness within the team, including:
      1. Monitoring and management of support tickets in the ServiceNow queue in APAC hours and ensuring support tickets are picked up promptly by the team
      2. Main administrator for Curator software (internally known as mi hub), owning report and permission group integration, user training, FAQs, troubleshooting support tickets, software releases and other updates
      3. Managing internal / external Digital Intelligence team website, ServiceNow request form, confluence and DI systems training support documentation
      4. Managing other external and internal support documents (including Tableau access instructions and report catalogue) and setting up / maintenance of Identity Central permissions groups

    Project management

    1. Project management of process improvement/efficiencies and leading/supporting various Tableau / CXO (internally known as MINT) projects by:
      • Facilitating all stages of assigned projects from requirements gathering through to post-implementation
      • Maintaining project documents, schedules, and action plans
      • Providing ideas and challenges within the project phases
      • Quickly building strong partnerships and rapport with all stakeholders
      • Providing regular reporting updates to management and project teams

    Change management

    1. Leading and supporting change management programmes / initiatives within the team through a structured methodology / process, from early change planning and audience analysis; through to designing and delivering change (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback
    2. Managing implementation readiness and managing the early stages of implementation (e.g. pilot).
    3. Develop change management plans for projects and/or change initiatives.
    4. Identify and manage anticipated resistance to change and mitigation tactics.
    Qualifications

    More about you:

    • Degree level educated preferred in finance or IT technical courses
    • Experience of process re-engineering and continual improvement such as Lean six sigma and Project management coordination skills (certification desirable but not essential)
    • Excellent verbal and written communication skills
    • Good knowledge of data visualization techniques
    • Professional experience in reporting and data analytics
    • Exposure to report design in a finance reporting application such as Tableau, Power BI, CXO-Cockpit, SAP-HANA, Hyperion, OBIEE, Business objects etc.
    • Demonstrable expertise with Excel (advanced) and PowerPoint skills
    Additional Information
    • Hybrid work schedule
    • People first approach
    • Competitive pay and compensation benefits package

    Experian Careers - Creating a better tomorrow together

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