- To maintain order and ensure guest satisfaction
- Be fully conversant with the Hotel operations as a whole
- Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness
- Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.
- Greet, bid farewell, monitor and coordinate movement of all VIP guests
- Handles guest complaints diligently and professionally and provide good feedback to the guests on satisfaction
- Follows up on any special requests form guests as per instructions received from Front Office Manager and higher management
- Responsible for the night audit process
- Reports in the Duty Manager's Log, any incidents for the Management's attention and follow up with decisions made
- Enforces the hotel's credit policy by monitoring requests for paid-outs, cash advances and personal cheques
- Checks high balance report of in-house guests, monitors credit limits and be the first line of contact when discussing matters on credit with guests
- To perform Night Audit process
- Responsible for handling lost and found (valuables only) by maintaining detailed records and liaising with Housekeeping
- Organizes Duty Manager' s meeting with FOM to discuss any operational matters
- Patrols the Hotel premises regularly to ensure safety and security practices are being strictly adhered to
- Be well versed with accident and incident reporting procedures and takes an active role in being a liaison person to assist guest on such issues
- Be well versed with the emergency preparedness procedures and takes appropriate actions in the role of an ERT member
- Assists in conducting site inspections during weekend, public holidays and when necessary
- Ensures Lobby Management strictly and in the areas of Guest Relations, Front Desk and Concierge
- Degree or Diploma in Hospitality Management from leading hotel schools
- Minimum 5 years working experience in hospitality or tourism related industry, preferably in Front Office operations of deluxe international properties
- Minimum 3 years in a managerial level in a deluxe international property
- CPR/AED and First Aid certified
- Excellent communication skills
- Strong leadership skills and well versed in the entire Front Office operation
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Passionate, committed and meticulous
- Watch us at:
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Manager On Duty
1 day ago
Marriott International, Inc Kuala Lumpur, Malaysia**رقم الوظيفة** · **التصنيفات** Rooms & Guest Services Operations · **الموقع** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia عرض على الخريطة · **الجدول الزمني** Full-Time · **هل تقع في مكان بعيد؟** N · **إمكانية الانتقال إلى موقع آ ...
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Duty Manager
3 days ago
Mandarin Oriental Hotel Group Kuala Lumpur, Malaysia**Position**: DUTY MANAGER (Full time #536034) · **Property / Office**: Mandarin Oriental, Kuala Lumpur · **Location**: Kuala Lumpur, Malaysia · **DUTY MANAGER** · **Summary** · Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership tea ...
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Duty Manager
3 days ago
Mulia Property Deveploment Sdn Bhd Kuala Lumpur, MalaysiaThe Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. · The Duty Manager is in charge during th ...
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Assistant Duty Manager/duty Manager
5 days ago
Travelodge City Centre Kuala Lumpur, Malaysia**Responsibilities** · **Front Office** · **1 Guest Service** · - Ensure provision of excellent guest service at all times · - Maintains a friendly, cheerful and courteous demeanour at all times · - Courteously and accurately answers inquiries from potential guests and accepts ho ...
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Duty Manager
3 days ago
Shangri-La Hotels Kuala Lumpur, MalaysiaAt Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone w ...
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Duty Manager
6 days ago
Travelodge Chinatown Kuala Lumpur Kuala Lumpur, MalaysiaResponsibilities: · - To direct and supervise all activities within Hotel to ensure guest satisfactions delivered. · - To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations. · - To ...
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Manager On Duty
1 week ago
Marriott International, Inc Kuala Lumpur, Malaysia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management ...
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Assistant Duty Manager/duty Manager
5 days ago
Travelodge City Centre Kuala Lumpur, Malaysia**Responsibilities** · **Front Office** · **1 Guest Service** · - Ensure provision of excellent guest service at all times · - Maintains a friendly, cheerful and courteous demeanour at all times · - Courteously and accurately answers inquiries from potential guests and accepts ho ...
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Duty Manager
1 week ago
Regalwide Holdings Sdn Bhd Kuala Lumpur, MalaysiaPosition based at Travelodge Bukit Bintang A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and depar ...
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Duty Manager
1 week ago
Hotel Grand Continental Kuala Lumpur Kuala Lumpur, MalaysiaBe consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. · - Maintain a high s ...
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Duty Manager
1 week ago
STEG HOTEL, KL Kuala Lumpur, MalaysiaAssist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service · - Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting ...
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Duty Manager
1 week ago
Manpower MY Kuala Lumpur, Malaysia_**Safety and Security**_ · - Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. · - Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. · - Identify and correc ...
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Duty Manager
1 day ago
Platinum Victory Facestyle Sdn. Bhd. Kuala Lumpur, MalaysiaThe Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. · - Assist, help and supervise the Guest Service Supervisors, Guest Service Assistants, ...
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Duty Manager
1 week ago
SILKA MAYTOWER KUALA LUMPUR Kuala Lumpur, Malaysia**DUTIES AND RESPONSIBILITIES** · - Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest's. · - Assists in VIP's arrival & departure. · - Checks cleanliness of lobby and public areas, lights and as well as front offi ...
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Duty Manager
1 week ago
E&O RESIDENCES KUALA LUMPUR Kuala Lumpur, MalaysiaSupervises overall activities in the department especially during the absent of Head of Department · - Supervises and delegates duties to supervisors and prepares work schedule for them. · - Develops weekly host' schedules, monitors team attendance and put up the leave calendar · ...
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Duty Manager
6 days ago
SB Plus Sdn Bhd Kuala Lumpur, Malaysia**Duty Manager Job Scope**: · **1. Operational Oversight**: · - Supervise day-to-day operations, ensuring smooth and efficient operation. · - Address and resolve guest issues promptly, maintaining a high level of customer satisfaction. · - Act as the point of contact for emergenc ...
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Duty Manager
3 days ago
Meliá Kuala Lumpur Kuala Lumpur, MalaysiaAssisting Front Office Manager in the overall day to day operations whilst on duty. · - Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer sa ...
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Duty Manager
1 day ago
Platinum Victory Facestyle Sdn. Bhd. Kuala Lumpur, MalaysiaThe Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. · - Assist, help and supervise the Guest Service Assistants, Cashiers, Concierge includi ...
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Duty Manager
1 day ago
The Pearl Kuala Lumpur Kuala Lumpur, MalaysiaJob description · - Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. · ...
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Duty Manager
6 days ago
Pullman Kuala Lumpur Bangsar Kuala Lumpur, MalaysiaMinimum experience required : 3 to 5 years · Education level : Bachelor / Licence · Areas of study : Hospitality Management · Languages essential : English · Optional languages : Malay · KEY TASKS · - Reporting directly to the Front Office Manager, the Duty Manager is responsible ...
duty manager - Malaysia, Kuala Lumpur - Mandarin Oriental Hotel Group
Description
SummaryDuty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary responsibilities for this position are to ensure the comfort and satisfaction of Hotel guests through liaison between them and other departments.
We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills.
The Role of the Duty Manager
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.