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    Technology Operations Analyst - Kuala Lumpur, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd

    Agensi Pekerjaan EPS Consultants Sdn Bhd
    Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia

    4 days ago

    agensi pekerjaan eps consultants sdn bhd background
    Full time Upper Management / Consulting
    Description

    Position: Technology Operations Analyst ( Gaming)

    Tenure: 1 year contract

    Salary: Up to RM 7,000

    Location: Axiata Tower

    Job Description:

    • Be the point of contact for the partners which comprises a set of important and high potential developers for the platform.
    • Provide in-depth quality feedback and consultation to 3rd party partners.
    • Continuously engage partners in dialogue (via group email alias) regarding top priorities and opportunities using a combination of canned responses and custom dialogue.
    • Consult with business stakeholders from various business functions to address partner's requests related to apps, games, Android products, platforms and policy related issues
    • Communicate with partners in a highly supportive and professional manner to create an exceptional experience for them
    • Identify operational and partner's pain points and improvement opportunities, and work with the team to create better support experience for the partners.
    • Provide ongoing input in process and scalability improvements.

    Job Requirements:

    • BS/BA or equivalent in business, engineering, operations, or 4 years of experience in lieu of degree
    • At least 1 year of customer service / support experience
    • Passion for mobile Apps or Games industry
    • Strong communication skills. Fluent in both written and spoken English and local language as required by location.
    • Basic skills with Productivity apps such as MS Office and/or Google G-suite
    • Basic operational data analysis and insight generations skills
    • Basic process analysis and mapping
    • Basic project management skills
    • Basic situational analysis skills
    • Any B2B partner or customer support experience is a big plus
    • Familiarity with mobile app industry, challenges and growth opportunities
    • Familiarity with any CRM or case management solution as an internal user
    • Experience with app / games development is an advantage
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