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Subang Jaya

    customer service advisor - Petaling Jaya, Malaysia - Frasers Group

    Frasers Group
    Frasers Group Petaling Jaya, Malaysia

    5 days ago

    Default job background
    Full time
    Description

    Job Description

  • Key contact point for web customers and outlets across the Group on all queries.
  • To answer customer queries by e-mail, phone and any other communication channels.
  • Responsible to resolve any problems raised by outlets and web customers.
  • Overseeing all orders placed on web sites.
  • Liaising with couriers agencies to arrange all deliveries.
  • Managing returns and arranging exchanges.
  • To review and validate orders.

    • Qualifications

  • Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
  • Fresh graduate or previous 1 year experienced in customer service or call centre.
  • Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers.
  • Good knowledge in Microsoft Office applications.
  • Must have a good understanding of retail and administration functions.
  • Able to prioritize tasks, take own initiative and meeting deadlines.
  • A team player, flexible and high adaptability skills to meet business needs.
  • Fluent spoken and written in English.
  • Able to work on night shift during weekday, weekend and public holiday.
  • Full-Time positions available.

    • Additional Information

    What's in it for you?

  • A relaxed dress policy
  • 20% off for all group brands including family.
  • Insurance coverage

    • Working hours

  • 5 days work week
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