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    Internship-Cloud/Security Engineer MJ000052 - Malaysia, Kuala Lumpur - Sangfor Technologies

    Sangfor Technologies
    Sangfor Technologies Malaysia, Kuala Lumpur

    1 day ago

    Default job background
    Full time
    Description

    Key Responsibilities:

    • Provide expert technical assistance to customers, partners, and internal teams via phone, email, and other communication channels.
    • Conduct detailed analysis and troubleshooting of technical issues related to Sangfor products, ensuring effective resolution.
    • Maintain clear and effective communication with customers, partners, and internal colleagues to foster strong relationships.
    • Oversee the lifecycle of product issues from identification to resolution, including tracking, documentation, and timely follow-up.
    • Enhance technical skills through hands-on simulation and practice within a virtualized lab environment, staying ahead of technology trends.

    Requirements:

    • Proficient understanding of networking principles, including TCP/IP, routing, switching, and network protocols. Solid grasp of security practices is essential.
    • Exceptional communication and writing abilities in both English and Chinese.
    • A customer-oriented approach, with a positive and communicative demeanor.
    • Experience or familiarity with virtualization technologies (e.g., VMware) for private and public cloud infrastructures (AWS, Azure, GCP) is highly desirable.
    • A background in application systems (e.g., databases, ERP, CRM) storage technologies, or experience with Unix/Windows environments will be advantageous.
    • Industry certifications such as CISSP, CCNA, CCNP, or CCSP are beneficial but not mandatory.

    What We Offer:

     A dynamic role at the forefront of network security and cloud computing.

     The opportunity to work with a diverse team of experts passionate about technology.

     Continuous learning and professional development in a supportive environment.

     A culture that values innovation, collaboration, and customer-centric solutions.

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