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    Senior Executive, Product Management - Malaysia, Selangor - Edotco

    Edotco
    Edotco Malaysia, Selangor

    3 days ago

    Default job background
    Full time
    Description

    Job Purpose

    • Fully accountable to develop and drive an entire life cycle of a Tier 2/Tier 3 product/platform
    • Develop tactical plans for operational excellence, quality, and continually finding ways of increasing the usage of digital technologies
    • Drive Tier2/Tier3 product adaptation throughout the organization and align with overall digitalization objectives

    Key Accountabilities

    • Work closely with stakeholders within edotco to lead product vision, develop product roadmap and identify enhancement opportunities to enable the business to meet the demands of the business
    • Be the owner of product requirements, planning and execution of the product life cycle according to an agile methodology.
    • Ensuring the process, rules of the business are projected and implemented in the system.
    • Supporting the application support team and NTC system administrators on product specific know how
    • Look for opportunities to merge, consolidate and manage aspects of cost within product/application ecosystem
    • Liaising with the application vendor on the issues raised / bug fixes, service request and change request on the system.
    • Ensure all system maintenance activities are carried out within stipulated maintenance window with minimal downtime to ensure operational continuity
    • Maintain, troubleshoot and track all incidents tickets and service requests raised against the product for in-depth analysis and product improvement.
    • Perform RCA (root cause analysis) on repeating and high severity issues / incidents with the objective to improve product performance.
    • Lead in the system integration of the platform with other 3rd party system that is needed to support the business process
    • Lead deployment of solutions to new NTC's (i.e NTC where system not implemented yet)
    • Provide training/refresher course to users as and when required.
    • Carry out RFP/RFI to source for new and next gen technology solutions for further improvement of the tool
    • Lead POC for new solutions that are new and shortlisted.

    Qualifications, Skills & Knowledge

    • Bachelors Level Degree or equivalent in Computer Science, Engineering, Telecommunications or similar from a recognized local or international University
    • Experience in Enterprise Application Management, database, report building, Power BI, System Administration is an added advantage
    • Product Lifecycle Management
    • Software Application Management
    • Software Architecture
    • Project management knowledge and process is an added advantage
    • Cloud Computing (AWS, Azure and etc) Basics/Fundementals
    • Interpersonal and facilitation skills
    • Good planning and organization skills
    • Analytical, lateral and innovative
    • Strong teamwork and collaboration skills.
    • Understanding Operations Support System (OSS) and process management. Familiarity with ITIL and TMF's eTOM framework is an advantage
    • Strong oral and written communication skills, in English
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