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    PAMB | Executive, PBTB Technology Delivery – Production Support L2 - Kuala Lumpur, Malaysia - Prudential plc

    Prudential plc
    Prudential plc Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 4 days ago

    Default job background
    Full time
    Description

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    To support Prudential Malaysia Production systems

    PRINCIPAL DUTIES & RESPONSIBILITIES:

  • Address production issues according to the SLA
  • Ensure production batch runs are completed according to the SLA
  • Conduct production system monitoring to ensure system stability and availability as per SLA
  • Work with project teams to investigate complex issues, identify and implement solutions
  • Develop and maintain appropriate levels of technical and procedural documentation
  • Share / spread knowledge throughout the Production Support Team
  • Monitor and record time spent on activities according to the standards applied in the organization
  • Pro-actively update progress of issues to the reporting manager/ lead as of when required

    • JOB REQUIREMENTS:

  • Bachelor's Degree or professional qualification in Information Technology or relevant studies 1-2 years of development experience in complete system development life cycle OR fresh IT graduates with CGPA 3.0 and above
  • Good knowledge in MS Office Suite (Especially Excel and Access)
  • Strong written and interpersonal communication skills
  • Meticulous and detail person
  • Team player with strong analytical skills, self-initiative, quick learner and independent individual
  • Willingness to support on roster basis which will include weekends and public holidays
  • Able to perform well under challenging timeline
  • Possess pleasant attitude and personality
  • Production support experience
  • Domain knowledge in insurance industry
  • Knowledge in multiple common programming languages
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