-
Customer Success Specialist
3 days ago
Mindpec Solutions George Town, MalaysiaPosition: Customer Success Specialist · Location: George town, Penang · Duration: Permanent · Language Required: English + Mandarin + Conversational Cantonese (mandatory) · Shift: Rotational · Salary : RM Basic + Language allowance) · Description: · The Sales Representative is re ...
-
Customer Success Specialist
1 week ago
Career International FOS Sdn Bhd George Town, Malaysia**Purpose** · As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. · **Job Sco ...
-
Customer Success Specialist
3 days ago
Informa Tech George Town, Malaysia**Company Description**: · - Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to dec ...
-
Customer Success Specialist
2 days ago
Gratitude Inc. George Town, Malaysia**Role**:Customer Success Specialist · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Semi-Voice · Key Skills: Customer Service Customer Management customer service an ...
-
Customer Success Specialist
1 day ago
amIT Global Solutions Sdn Bhd George Town, MalaysiaRole · - Customer Success Specialist (Voice or chat depend on project) · Client: Teleperformamce Client, will diclose the mane and details in interview round · Job location Bayan Lepas, Penang / George Town · PERMANENT WITH CLIENT PAYROLL · Japanese / Mandarin / Cantonese (any) · ...
-
Customer Success Specialist
2 hours ago
Gratitude Inc. George Town, Malaysia**Role**:Customer Success Specialist · **Timings**:Rotational Shifts (Contract To Hire) · **Industry**:IT-Hardware & Networking · **Work Mode**:Hybrid · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Customer Relations Customer Service Microso ...
-
Customer Success Specialist
1 day ago
ManpowerGroup George Town, MalaysiaFresh graduates are welcomed, cs experience preferred · **Work experience**: · - Minimum of 6 months work experience in customer support in any industry. · - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professiona ...
-
Customer Success Specialist
2 days ago
GRATITUDE INC. George Town, MalaysiaTaiwanese CDDs (good in English) to work in Penang. · Salary 7k-8k RM · Housing allowance 600 · Visa, Flight and Hotel accommodation will be shouldered · make sure cdds are willing to start ASAP. · Immediate Joiner · Thank you · Pay: From RM4,400.00 per month · Application Questi ...
-
Customer Success Specialist
1 week ago
Softenger (Malaysia) Sdn Bhd George Town, Malaysia**Overview of CSS Role**: · - CSS represents the brand, the culture, and the values of the client · - Your attitude and how you behave will determine how our client is perceived by its customers · - It is imperative that the CSS maintains a positive, empathetic, and professional ...
-
Customer Success Specialist
2 days ago
Career International Fos Sdn. Bhd George Town, MalaysiaCSS represents the brand, the culture, and the values of the client · - Your attitude and how you behave will determine how our client is perceived by its customers · - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at ...
-
Customer Success Specialist
1 week ago
Hired IT George Town, Malaysia**Responsibilities**:* · - Ensure all communication is handled professionally and promptly but with a human touch across all channels · - Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand · - ...
-
Customer Success Specialist
1 week ago
Gratitude India George Town, MalaysiaTP needs Taiwanese CDDs (good in English) to work in Penang. · Salary 7k-8k RM · Housing allowance 600 · Visa, Flight and Hotel accommodation will be shouldered by TP · make sure you are willing to start ASAP. (end of August). · Thank you · **Salary**: RM7, RM8,000.00 per month · ...
-
Customer Success Specialist
1 week ago
ManpowerGroup George Town, MalaysiaFresh graduates are welcomed, cs experience preferred · **Minimum Skills Required**: · - Minimum of 6 months work experience in customer support in any industry. · - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Pro ...
-
Customer Success Specialist
2 days ago
AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. George Town, MalaysiaWe're looking for individuals skilled in Cantonese or Mandarin with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Mandarin · Cantonese · English · **Job Updates**: · There many interesting project ...
-
Customer Success Specialist
5 days ago
Teleperformance Malaysia George Town, MalaysiaJob Code: ID-C003-SC-CS-JP · **-Overview-** · This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helpi ...
-
Customer Success Specialist
1 week ago
Teleperformance Malaysia George Town, MalaysiaJob Code: ID-C006-SC-CS-JP · **-Overview-** · This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helpi ...
-
Customer Success Specialist
1 day ago
AGENSI PEKERJAAN ICONIC MALAYSIA GW SDN. George Town, MalaysiaWe're looking for individuals skilled in Cantonese or Mandarin with English for particular roles. If the idea of using your language skills in a job, welcome to apply. · **Language Proficiency**: · Mandarin+English · **Job Updates**: · There many interesting projects. · Let us kn ...
-
The Customer Success Specialist
4 days ago
Two95 International Inc. George Town, Malaysia**Location**: George Town, Penang, Malaysia · **Salary**: RM 2,800 - RM 3,300 · **Language Requirement**: English & Mandarin · **Working Hours**: 9am to 6pm or 12pm to 9pm · **Overview**: · Serve as the primary contact for customers on the client's website. · Embody the client's ...
-
Customer Success Specialist
1 week ago
GrowthFn Sdn bhd George Town, MalaysiaCS experience is preferred* · *JOB DESCRIPTION:* · *Work Experience:* · - Minimum of 1 year work experience in customer services · - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, o ...
-
Customer Success Specialist
1 week ago
Elabram Systems Sdn Bhd George Town, Malaysia**Responsibilities** · - Support customers to place online orders with the client. · - Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times. · - Pro-actively support cust ...
Customer Success Specialists - George Town, Malaysia - Agensi Pekerjaan Great Pyramid Sdn Bhd
Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the clients website shopping channel.
The CSS lives the values of our client which are: -
1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background:
Bachelors Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
Minimum of 6 months work experience in customer support in any industry.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a must but would be a distinct advantage.
Required Interpersonal Skills:
Customer Service orientation.
Customer Results/Solutions focussed.
Customer Expectations Management.
Active Listening Skills.
Ability to handle queries and objections in a professional manner.
Passionate about communication and interacting with people is key to success in this role.
Able to receive continuous feedback and work in a fast-paced working environment.
Positive attitude and willingness to learn and go the extra mile for self-improvement.
Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
Good reasoning and analytical skills.
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Must be able to speak, read and write in Taiwanese
Technical Skills:
Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role:
CSS represents the brand, the culture, and the values of the client
Your attitude and how you behave will determine how our client is perceived by its customers
It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
Customer concerns must be handled positively and professionally
Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
Responsibilities and Accountabilities
Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
Maintains and improves quality of service by sharing suggestions and recommendations.
Keeps job knowledge and skills up to date by attending training and continuously learning.
Meets all key performance indicators set by the company and client.
Adheres to the policies and procedures set by the company and client.
