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    Process Executive/ Quality Analyst - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    4 days ago

    Default job background
    OTHER
    Description

    Role: Process Executive/ Quality Analyst (Japanese-Language)

    Location: KL, Malaysia

    Mandatory Language: Japanese

    Tenure: FTC - Fixed term contract, 1 year contract – renewable.

    Required skills:

  • Good written communication skills and comprehension.
  • Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
  • Good on Numerical ability and Logical reasoning.
  • Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage).
  • Maintaining timelines and accuracy in processing.
  • Attention to details and ability to meet deadlines.

    • Roles & Responsibilities:

  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
  • Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
  • Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan.
  • Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
  • Process Reengineering: Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis.
  • Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat.
  • Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.

    • About Cognizant:

    Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

    #LI-CTSAPAC

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