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    Consultant II, Transformation - Kuala Lumpur, Malaysia - Concentrix

    Concentrix
    Concentrix Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 20 hours ago

    Default job background
    Full time
    Description

    Description

    We are looking for:
    • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models.
    • If you can translate functional business requirements into business process models throughout the entire life cycle.
    • The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management. Key requirements:
    • College degree or equivalent preferred
    • 8+ Years of work experience (preferably in Contact Center environment)
    • Strong knowledge (and certifications) of Six Sigma Tools and Methodologies
    • In-depth understanding of the CRM services industry. In-depth understanding includes things like: key business objectives, market trends, typical and Best in Class Processes, technologies and opportunity areas (including process flow, process interdependencies) and comprehensive view of the clients operating model and environments.
    • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not mandatory)
    • Excellent verbal and written communication skills
    • Strong analytical skills
    • Advanced proficiency and knowledge of MS Office suite of products, including Outlook, Excel, Word and PowerPoint
    • English: Fluent

    We are looking for:


    • • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models.

    • • If you can translate functional business requirements into business process models throughout the entire life cycle.

    • • The role would perform organization and resource modelling, analyse processes in a variety of dimensions, build accurate and realistic simulations and solutions to drive business improvements, create reports, and identify business measures to address productivity and performance management.

    Key requirements:

    • • College degree or equivalent preferred
    • • 8+ Years of work experience (preferably in Contact Center environment)
    • • Strong knowledge (and certifications) of Six Sigma Tools and Methodologies

    • • In-depth understanding of the CRM services industry. In-depth understanding includes things like: key business objectives, market trends, typical and Best in Class Processes, technologies and opportunity areas (including process flow, process interdependencies) and comprehensive view of the clients operating model and environments.

    • • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not mandatory)
    • • Excellent verbal and written communication skills
    • • Strong analytical skills

    • • Advanced proficiency and knowledge of MS Office suite of products, including Outlook, Excel, Word and PowerPoint
    • • English: Fluent

    Location:

    MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

    Language Requirements:

    Time Type:

    Full time
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