- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Language requirement - Cantonese & English
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PE - Service desk - Cantonese
5 days ago
Cognizant Technology Solutions Kuala Lumpur, Malaysia OTHERJob Title: PE - Service desk - Cantonese · Job Location: KL, Malaysia · Job Summary: · Providing technical first level support for multiple projects. · Receiving end user calls · Provide first level resolutions for EUC and Business Applications · Ticket creation/Categorization / ...
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Ctc Global Sdn Bhd Selangor, Malaysia Part timeMain Job Tasks and Responsibilities: Ensure issue diagnosis and resolution according to SLA's, work practices, and procedures. · Understand and address impacts on Service Desk resourcing. · Managing all critical/high-severity incidents · Conduct team meetings as required · Re ...
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Customer Service Officer
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JOBBUILDER Kuala Lumpur, MalaysiaLocation: Sunway Velocity KL · Working Hours: 24 hours shift rotation (12hrs daily - include meal breaks) · Working Days: Monday to Sunday (Shift work - 4 days a week) · Cantonese Speaker · - Provide first level contact and convey resolutions to customer issues · - Properly escal ...
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Customer Service Officer
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ManpowerGroup Kuala Lumpur, Malaysia**Responsibility** · - Handle all customer inquiries/complaints in specific language markets via live chat, social media and other communication tools. · - Build good relationships with new and old customers via phone/chat tools · - Understand customer problems and provide the mo ...
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Customer Service Officer
3 days ago
JOBBUILDER Kuala Lumpur, Malaysia**Location: Sunway Velocity KL** · **Working Hours: 24 hours shift rotation (12hrs daily - include meal breaks)** · **Working Days: Monday to Sunday (Shift work - 4 days a week)** · - Provide first level contact and convey resolutions to customer issues · - Properly escalate unre ...
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Service Desk Analyst
5 hours ago
amIT Global Solutions Sdn Bhd Kuala Lumpur, MalaysiaService Desk Analyst · Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) · Duration : Direct Contract with Client, Salary+ Client benefits · Providing technical first level support for multiple projects. · - Receiving ...
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Customer Success Executive
3 days ago
ChatDaddy Kuala Lumpur, Malaysia**ChatDaddy **is a fast-growing company focused on creating a future where small and medium enterprises can expand their businesses more efficiently by leveraging on WhatsApp. We're actively expanding into emerging markets and looking for passionate, adventurous individuals to jo ...
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Front Desk Executive
1 week ago
IFloss Dental Kuala Lumpur, Malaysia**Front Desk Executive (Chinese Speaking).** · **Main Job Responsibilities are**: · - Operation of Dental clinics SOP · - Assist the doctor in booking appointments and managing schedules · - Prepare and dispense medicine · - Maintaining the dental office, such as sterilizing equi ...
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Service Desk
1 week ago
EPS Ventures Sdn Bhd Bangsar, Malaysia**Position: Service Desk** · **Tenure: Permanent** · **Salary: RM RM 4000** · **Location: Bangsar South** · **Responsibilities**: · - Communicate with customers and providers concerning incoming incidents and log all findings; · - Perform 1st level basic troubleshooting on report ...
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IT Service Desk
1 week ago
EPS Ventures Sdn Bhd Bangsar, Malaysia**Position: Service Desk** · **Tenure: Permanent** · **Salary: RM RM 4000** · **Location: Bangsar South** · **Responsibilities**: · - Communicate with customers and providers concerning incoming incidents and log all findings; · - Perform 1st level basic troubleshooting on report ...
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Trinity Workforce Solution (Malaysia) Sdn Bhd Bangsar, Malaysia**Responsibilities**: · - Respond to customer queries in a timely and accurate way, via call or live chat. · - Identify customer needs and help customers use specific features. · - Update databases with information about issues and useful discussions with customers. · - Monitor c ...
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Receptionist 接待员
1 day ago
PPVK Kuala Lumpur, MalaysiaList-ID: Today 13:50 · **Job Description**: · - Job Title : Receptionist 接待员 /Front Desk 前台 / · 工作范围 / Skop pekerjaan / Job Scope: · 问候、欢迎和引导访客到适当的位置来为访客提供服务 · Memberi salam, menyambut dan mengarahkan pengunjung ke lokasi yang sesuai untuk melayani pengunjung · Serves visitors by ...
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Full Time
5 hours ago
Primecare Dental Clinic SS14 Subang Jaya, MalaysiaPreferred Chinese or who can speak mandarin, english, malay · - Poses minimum SPM/Certificate/Diploma · - With or Without experience are welcome (Training will be provided) · - Handing of front desk work (appointment calls,message,registration,payment,concern call) · - Check dail ...
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Trendcell Sdn. Bhd. (Jaya Grocer) Petaling Jaya, Malaysia**About Jaya Grocer**: · Jaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, t ...
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Admin Executive
5 hours ago
Times Consult Cyberjaya, MalaysiaMaintain client and policy information · - Process bills and payments · - Support policy adjustments · - May facilitate passing through policy-specific client instructions/enquiries to relevant parties · **Requirements**: · - Degree Holder - any major · - Able to speak, read and ...
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Intern, P2p Procurement Support Operations
4 days ago
AIA Cyberjaya, MalaysiaFIND YOUR 'BETTER' AT AIA · - We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us._ · - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, t ...
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Remote Engineer
1 week ago
NTT Petaling Jaya, Selangor Darul Ehsan, Malaysia Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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IT Service Desk
2 days ago
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Selangor, Malaysia Full timeProviding technical first level support for multiple projects. Receiving end user calls · Provide first level resolutions for EUC and Business Applications · Ticket creation/Categorization / Prioritization · Ticket escalation to respective Support Group · Incident resolution and ...
PE - Service desk - Cantonese - Malaysia, Kuala Lumpur - Jobs via eFinancialCareers
Description
Job Title: PE - Service desk - CantoneseJob Location: KL, Malaysia
Job Summary:
Providing technical first level support for multiple projects.
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant .
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Apr
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.