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Johor Bahru

    Reception Officer - Johor, Malaysia - Hirehub Management Sdn Bhd

    Hirehub Management Sdn Bhd
    Hirehub Management Sdn Bhd Johor, Malaysia

    1 week ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Greet guests warmly and assist them with check-in and check-out procedures.
    • Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
    • Process reservations, cancellations, and modifications accurately and efficiently.
    • Ensure the front desk area is clean, organized, and presentable at all times.
    • Manage guest accounts and process payments in accordance with hotel procedures.
    • Respond to guest complaints and concerns promptly and professionally, escalating issues as needed.
    • Maintain knowledge of hotel policies, procedures, and emergency protocols.
    • Collaborate with other hotel departments to ensure seamless guest experiences.
    • Assist with administrative tasks such as answering phones, handling mail, and maintaining records.
    • Uphold high standards of customer service and hospitality at all times.

    Job Requirements

    • Have a minimum of two (2) years of experience working as a hotel receptionist.
    • Fluent in English, both spoken and written.
    • Minimum SPM qualification or equivalent.
    • Basic computer knowledge.
    • Excellent communication and interpersonal skills.
    • Strong attention to detail and problem-solving abilities.
    • Positive attitude and a willingness to learn and adapt.

    Job Benifits

    • EPF
    • SOSCO
    • Bonus
    • Allowance Provided
    • Training Provided
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