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    Chat support officer - Kuala Lumpur, Malaysia - Sirim Berhad

    Sirim Berhad
    Sirim Berhad Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Full time
    Description
    Responsibilities:1. Provide chat support to customers on various platforms in a timely and professional manner.2. Handle customer inquiries, issues, and complaints effectively, ensuring customer satisfaction.3. Use problem-solving skills to address customer needs and find solutions to their queries.4. Work closely with other team members to ensure seamless customer service experience.5. Maintain accurate records of customer interactions and transactions.6. Stay updated on product knowledge and company policies to provide accurate information to customers.7. Collaborate with other departments to escalate complex issues and provide appropriate solutions.8. Proactively identify areas for improvement in customer support processes and suggest solutions.


    Requirements:
    1. Bachelor's degree in any field.2. 3 years of experience in customer service or a related field.3. Excellent communication skills, both written and verbal.4. Ability to multitask and prioritize tasks effectively.5. Strong problem-solving skills and attention to detail.6. Proficiency in computer applications and communication tools.7. Adaptable and resourceful personality traits.8. Leadership and research soft skills.9. Ability to work independently and as part of a team.


    Equal Opportunity Statement:
    SIRIM Berhad is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


    How to apply:
    Apply on Grab Jobs and you will be notified if shortlisted for the job.
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