- Serving as the primary point of contact for our customers, especially in understanding and qualifying their business model and plans, technical inquiries, needs, problems, and requirements.
- Forecasting revenue, generating pipeline, and delivering quarterly reports to sales and technical leadership.
- Understanding and articulating VIDA's technology value, products, and solutions, and also providing technical guidance and support to customers.
- Building and maintaining strong relationships with Enterprise customers, being their trusted advisor, and providing exceptional customer support.
- Proactively identifying and addressing customer issues, providing timely solutions, and ensuring customer satisfaction.
- Monitoring and tracking customer usage of our products and solutions, and providing insights and recommendations to improve customer experience.
- Collecting and analyzing customer feedback, and communicating customer requirements and feedback to internal teams for product improvement.
- Providing strategic guidance to customers, helping them optimize their usage of VIDA's products and solutions to achieve their business objectives, working closely with Solution Architect and Customer Success Manager
- Ensuring minimal escalations by Customer Support through empowerment, tools and knowledge sharing.
- You have at least 3 years of experience in a Cloud or SaaS technology company. A Bachelor's degree in Computer Science, Information Technology, or related field is a plus
- You have a proven track record of achieving and exceeding sales/revenue targets in previous roles
- You have strong sales and customer management experience, revenue forecasting, pipeline with revenue targets
- You have a strong ability to adapt and can handle ambiguities within a startup environment.
- Knowledge of identity verification, digital signatures, or authentication technologies is a plus.
- You possess excellent communication and business-facing skills, are organized, and are able to multi-task effectively.
- You possess strong technical aptitude and the ability to understand complex technical solutions
- You have experience in cross-functional collaboration and working with sales, support, and product teams
- You have a strong interest in the technology industry, in particular in personal data protection and digital identity.
- You have a customer-centric, growth oriented, and a self-starter mindset. You are a go-getter
- Exciting opportunity to join a team with a vision of enabling a world of trust
- Work closely with industry leaders towards growing the business in Malaysia
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Business Development Manager - Kuala Lumpur, Malaysia - Digital Identity Pte Ltd
Description
VIDA was established in 2018 to provide identity verification, legally binding and verifiable digital signatures, and passwordless authentication for businesses and individuals. VIDA provides legal assurance to ensure that people are who they claim to be and that these people continue to be trustworthy.
VIDA's identity verification solutions use world-class technology and global security standards. Our full-service verified digital identity platform is equipped with robust Face Recognition and Liveness Detection, and VIDA's operations have been ISO 27001 certified. VIDA is the only Certificate Authority in Indonesia to be certified by WebTrust. VIDA's digital signatures are legally recognized in 40 countries and VIDA is an accredited Trust Service Provider and Cloud Signing Partner for Adobe Sign and DocuSign.
The Role
You will be responsible for :
Ideal Profile
What's on Offer?