- Responsibly resolving customer inquiries via inbound calls, emails, or live chat in a prompt and accurate manner.
- Identifying customer needs and assisting them in utilizing specific features and functionalities within the platform.
- Conducting follow-ups with customers to ensure the resolution of their technical issues.
- Maintaining in-depth knowledge of client products and adhering to community standards.
- Leveraging market-specific knowledge, signals, and insights to identify and propose scalable solutions for enhancing customer support.
- Identifying workflow inefficiencies and proposing solutions.
- Collecting, analyzing, and applying relevant data to enhance the overall user experience on the platform.
- Recognizing trends and patterns, and escalating issues that fall outside company policy to the global team.
- Demonstrating professionalism in customer service, possessing a solutions-oriented mindset, multitasking abilities, a passion for customers, and a commitment to delivering exceptional customer experiences.
- Previous experience in customer-focused product environments, consulting, or operations roles.
- Ability to follow established processes and collaborate effectively within a team. Excellent written and verbal communication skills in both the native and English languages. Basic computer proficiency.
- Prior experience in inbound call, email, and chat support is advantageous.
- Exceptional grammar and typing accuracy skills, particularly in business communication.
- Patience when handling challenging cases.
- High cultural awareness and sensitivity to the political and social dynamics of the supported market/region.
- Flexibility in accommodating shifting schedules.
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Customer Service
2 hours ago
TRANS-CARE LOGISTICS SDN BHD George Town, Malaysia**職責:** · - 規劃和監控供應鏈營運。 · - 確保有效利用場地、資產和通訊方式。 · - 利用物流IT來優化流程。 · - 根據可用性和要求招聘和協調物流人員(例如卡車司機)。 · - 監控訂單並安排原材料和設備的庫存,以確保滿足需求。 · - 與供應商、零售商、客戶等互動,以實現有利可圖的交易和相互滿意。 · - 根據客戶要求管理和追蹤最終產品的運輸。 · - 編制倉庫庫存、執行訂單等日誌和記錄。 · - 為高階管理人員準備準確的報告。 · **要求:** · - 作為物流協調員擁有豐富的經驗。 · - 熟悉客戶服務將受到讚賞。 · - 了解 ...
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Customer Service
3 days ago
Glob Pro BrainHunters George Town, MalaysiaResponsible for customer online consultation and answering questions, providing effective answers to customer consultation needs · - Maintain good communication and cooperation with relevant departments · - To exceed customers' expectations in terms of customer service & accurate ...
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Customer Service
2 days ago
Career International FOS Sdn Bhd George Town, MalaysiaKey activities · - Making outbound calls to ensure the order raised under warranty and contract are delivered. · - Receiving inbound calls from external & internal customers. · - Checking Status if RMAs is closed. - Assist customers in RMA creation. - Maintain and update database ...
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Customer Service
1 day ago
Growthfn Sdn Bhd George Town, MalaysiaTake call and provide accurate answer to customer queries. · - Delivery excellent customer support & services and offering patient assistance at all times. · - Deliver customers support & services effectively through active communications. · - Meet and exceed all key performance ...
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Customer Service
2 hours ago
Agensi Pekerjaan Smarttrend Sdn Bhd George Town, Malaysia**Essential Duties and Responsibilities**: · - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time · - Always maintaining a positive, empathetic and professional attitude towards custom ...
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Customer Service
3 days ago
amIT Global Solutions Sdn Bhd George Town, MalaysiaRole · - Customer Service Japanese · Job location Bayan Lepas, Penang / George Town · PERMANENT WITH CLIENT PAYROLL · Allowance · - Language Allowance Japanese · Qualification: Freshers/ upto 1-2 year experience in customer support is preferred · Native or N2 · Shift: Rotational ...
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Customer Service
3 days ago
Career International Fos Sdn. Bhd George Town, MalaysiaJob Description: · - Support customers to place online orders with the client. · - Provide timely support to customers through available communication channels (inbound & outbound phone calls). · - Processing payments and confidential client information in a manner that is precis ...
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Customer Service
2 days ago
find George Town, MalaysiaJob description · - Responsibility: The CSS represents the client and is the face of the brand to the outside world. · - Quality and a Passion for Excellence: We always want to shoot for the best possible result. The CSS is expected to project a professional company image through ...
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Customer Service
2 hours ago
TRANS-CARE LOGISTICS SDN BHD George Town, Malaysia**Responsibilities**: · - Plan and monitor supply chain operations. · - Ensure premises, assets and communication ways are used effectively. · - Utilize logistics IT to optimize procedures. · - Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilitie ...
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Customer Service
2 days ago
1Millennium International Sdn Bhd George Town, MalaysiaTo attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution. · **Job Type**: Contract · Contract length: 12 months · **Salary**: From RM1,800.00 per month · **Benefits**: · - ...
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Customer Services
2 days ago
WNJ SERVICES SDN BHD George Town, MalaysiaClient relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as ...
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Customer Service
1 day ago
DDG INTERNATIONAL BERHAD Butterworth, Malaysia1. Responsible for managing company social platforms such as Facebook with posts, images, poster, videos, responding to Facebook comment and messenger. 2. Manage incoming phone calls and enquiries. 3. Identify and assess customers' needs to achieve satisfaction. 4. Build sustaina ...
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Customer Service Analyst
2 hours ago
Gratitude Inc. George Town, Malaysia**Role**:Customer Service Analyst · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Quality assurance Mandarin english Must be fluent in speaking bo ...
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Customer Service Manager
2 days ago
SUSHI KIN SDN BHD George Town, Malaysia**Job description** · - Deliver a superior customer experience. · - Friendly, positive with a good attitude · - Greet customer, upselling and deal with customer complaints · - Serve food and Beverages · - Process Payment · - Any other ad hoc task assigns by the Manager. · **Benef ...
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Customer Services Officer
3 days ago
Singapore Airlines Limited Penang, MalaysiaProviding professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggag ...
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Customer Service Representative
3 days ago
Teleperformance Malaysia George Town, Malaysia**Job Details** · - Location: George Town, Penang · - Shift : 9am to 6pm or 12pm to 9pm · **Who is Teleperformance Malaysia?** · Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has s ...
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Customer Service Executive
2 hours ago
One Mobile Care SDN George Town, Malaysia**Customer Service Representative** · **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** · **(One Mobile Care SDN BHD)** · **Responsibilities**. · - Handle customer service · - Do admin and any related task · - Other ad-hoc admin duties. · **Requirement** · - Minimu ...
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Customer Service Representative
2 days ago
COMET Group Penang, MalaysiaDate: Feb 14, 2024- Division: Plasma Control Technologies Location: Penang, MY- Requisition ID: 8205To complement our team, we are looking for a customer · - and team-oriented individual for our Plasma Control Technologies division at the Penang site as a · **Customer Service Rep ...
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Customer Services Specialist
2 days ago
Elabram Systems Sdn Bhd George Town, MalaysiaOverview · The CSS will be the primary contact for customers using the client's website shopping channel. · The CSS lives the values of our client which are: · - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. · 2. **Quality ...
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Customer Service Advisor
3 days ago
Elabram George Town, MalaysiaJob Description · **Qualifications**: · **Education background**: · - Bachelor's Degree or at least Diploma or equivalent in any discipline. · - Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) · **Work experience**: · - Minimum ...
Customer Service - George Town, Malaysia - Job Expert (Thailand) Co., Ltd.
Description
The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and promotions.
Responsibilities:
Requirements:
Preferred Qualifications: