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    Business Development Executive, SaaS - Malaysia, Kuala Lumpur - The Smart Local (Malaysia)

    The Smart Local (Malaysia)
    The Smart Local (Malaysia) Malaysia, Kuala Lumpur

    1 week ago

    Default job background
    Full time
    Description

    About TSL

    TSL Media Group is Singapore's leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit

    TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

    About the role

    The SaaS Business Development role is an Managerial-level position that reports directly to TSL's founder. This is a 'hunter' role focusing on building and growing our SaaS solution business.

    We are now at the stage where we are rapidly expanding across South-East Asia and are looking for the right talent to be part of this journey. Prior experience in SaaS business development is essential.

    What you will do:

    Develop and Strategize Go-To-Market Plans:

    • Lead the development of Go-To-Market strategies for our SaaS products, ensuring alignment with the company's overall business objectives
    • Conduct in-depth market research and analysis to identify emerging trends, competitor strategies, and customer needs
    • Continuously monitor market dynamics and adapt GTM plans accordingly to capitalize on new opportunities

    Oversee End-to-End Sales Development Operations:

    • Take ownership of the entire sales lifecycle for our suite of SaaS products, from lead generation to deal closure, up to account management
    • Develop and implement effective sales processes and workflows to optimize efficiency and productivity
    • Regularly analyze sales data and metrics to identify areas for improvement and drive revenue growth

    Identify and Cultivate New Business Leads:

    • Proactively prospect and generate new business opportunities
    • Build and maintain a robust sales pipeline, leveraging various lead generation techniques and tools
    • Develop compelling sales pitches tailored to address specific client challenges and objectives

    Cultivate and Nurture Client Relationships:

    • Foster long-term, strategic relationships with existing clients, serving as their trusted advisor on all matters related to our SaaS solutions
    • Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for upselling
    • Act as the primary point of contact for client inquiries, escalations, and service requests, ensuring timely resolution and client satisfaction
    • Assist on every onboarding for new accounts, ensuring a smooth and successful implementation process

    Collaborate with Development Team on Technology Roadmaps:

    • Serve as a liaison, facilitating communication and alignment on product roadmap priorities
    • Gather insights from client interactions, market feedback, and competitive analysis to inform product enhancements and feature developments
    • Conduct beta testing for new feature releases, providing feedback for iterative improvements
    • Ensure timely delivery of product upgrades and enhancements, working closely with the development team to meet customer expectations

    The successful candidate should have:

    • Diploma or Degree Holder
    • Proven track record of 'hunter' type sales role
    • Experience in a SaaS business development is essential
    • Self-starter with good people skills; is comfortable with a dynamic pace and manages multiple projects concurrently
    • Excellent written & verbal communication skills
    • High energy & positive attitude
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