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George Town

    Senior Specialist Sales Operations - Penang, Malaysia - Infineon Technologies (Malaysia) Sdn Bhd

    Infineon Technologies (Malaysia) Sdn Bhd
    Infineon Technologies (Malaysia) Sdn Bhd Penang, Malaysia

    3 days ago

    Default job background
    Full time
    Description

    Job Description

    In your new role you will:
    • Processing sample requests from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers.
    • Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team.
    • Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team.
    • Export control check (every 6 months per Ship To), check export control status upon new customer application.
    • Monitoring/tracking payment from customer account, monitoring/settling of differences by initiating Credit/Debit Notes.
    • Quote handling and coordination.
    • PCN notice to customers maintain customer contacts and update customer feedback in PCN Tool PCN/PTN/IN coordination and request PCN supporting doc/info (QTR, CIPs).
    • Respond on product information request including standardization.
    • Cooperate with other Sales Segment's Sales Operations, and enhance sales operational effectiveness.
    • Respond, update and/or follow up on MS Dynamic cases to closure.

    Your Profile

    You are best equipped for this task if you have:
    • Candidates with a bachelor's degree are preferred
    • 3-5 years of working experience in the relevant fields
    • Excellent customer and sales support skills.
    • May provide inputs to management for process improvements and plan definition.
    • Mostly an individual contributor but capable of independent decision making.
    • Serves as an accountable resource.
    • Possess full knowledge and understanding of industry best practices and company policies and procedures.
    • Solves dynamic problems and provides creative solutions.
    • Receives little instruction from direct manager on routine work and general instructions on new projects or assignments.
    • Negotiates a 'win win' deal keeps everyone's best interest in mind even when the situation is not clearly defined.
    • Constantly seeks information to understand customers better and to identify and influence customers' actual and perceived needs.
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