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    Application Support Engineer - Kuala Lumpur, Malaysia - OutSystems

    OutSystems
    OutSystems Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 2 days ago

    Default job background
    Description
    Application Support Engineer - Remote Location: Kuala Lumpur, Malaysia
    Job Id: 3743-TBH_Sup_15 # of Openings: 1 Job description, low-code style:
    As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for an Application Support Engineer to be based remotely in Malaysia. Responsibilities:
  • Troubleshoot platform-related issues.
  • Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
  • Bridge with R&D issues and defect priorities to be a part of our product's continuous improvement process.
  • Email/Phone interaction with many different people from different countries, backgrounds, and cultures, both internally and with customers.
    • Requirements:
  • Degree in Computer Science and other IT related degrees
  • Tech savviness and drive to solve complex problems.
  • Ability to deconstruct problems into smaller pieces.
  • Interest in communicating with different cultures (fluency in English).​
    • Ways To Stand Out From The Crowd:
  • Knowledge in Outsystems is advantageous.
  • Knowledge in troubleshooting Application Servers (IIS).
  • Knowledge of Databases (SQL Server and Oracle, MySQL is a plus).
  • Security.
    • Experience in some of the technologies our engineers work with:
  • .NET web apps (C#, ASP.NET);
  • Java;
  • JavaScript;
  • REST web services;
  • SOAP web services - XML, XSD;
  • CSS;
  • HTML;
  • Objective C, iOS Apps, XCode;
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