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    UP TO RM 7500|Assistant Sales Manager - Malaysia, Kuala Lumpur - GLOBAL OUTSOURCING GROUP

    GLOBAL OUTSOURCING GROUP
    GLOBAL OUTSOURCING GROUP Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:
    • Create procedures/policies for sales team to ensure target achievement;
    • Setting teamâs KPIs to reach Companyâs targets;
    • Create appropriate call scripts/sales promotions to attract customers;
    • Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
    • Monitoring random calls to improve quality, minimize errors and track operation performance;
    • Ensuring all relevant communications and data are updated and recorded;
    • Reviewing the performance of staff, identifying coaching needs and planning coaching sessions
    • Handling the most complex customer complaints or enquiries;
    • Supporting subordinates to solve difficult issues and giving suitable directions;
    • Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
    • Evaluating staffs on KPIs in end year and creating new KPIs for next year;
    • Preparing reports on sales daily
    • Motivating and retaining staff Required knowledge:

    Job Requirements

    • Familiar with Nutra products is a plus
    • Experience in inbound and outbound sales
    • Ability to quickly apply different and dynamic sales strategies to increase
    • Have an entrepreneur mindset and strong problem-solving skill
    • Training team, excellence at sales closing skills, objection handling (conversion)
    • Fluent in English Required education background and experience:
    • Bachelor Degree or equivalent.
    • At least 3-4 yearsâ experience of Call Center in which 3 year at least experience in managing a call center scale of at least 50-60 people with proven records.
    • Experience of working for a Multinational company is an advantage.

    Job Benifits

    • Training Provided
    • EPF & Socso
    • Annual Leave
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