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Customer Service Executive

    Customer Service Executive - Bayan Lepas, Malaysia - Exabytes Network Sdn Bhd

    Exabytes Network Sdn Bhd
    Exabytes Network Sdn Bhd Bayan Lepas, Malaysia

    Found in: Talent MY C2 - 4 days ago

    Default job background
    Description

    Responsibilities:

  • Efficiently reply to Customer Service & Billing Enquiries via phone and helpdesk
  • Effectively reply to other Non-Technical Enquiries via phone and helpdesk.
  • Assist customers on matters related to their accounts helpfully.
  • Process new orders proficiently.
  • Required a good communication skill and able handle customer complaints.
  • Handling on Account Receivable (AR),according to the controlling procedures adopted by the Company
  • To ensure all overdue accounts are treated as per the Collection Treatment process
  • Requires sufficient and effective follow-up actions taken on all overdue accounts especially high balances accounts
  • Assist in generating of outstanding billings, prepare aging schedules of Accounts Receivables and other relevant documents
  • Do follow-ups with the customers consistently

    • Requirements:

  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Business Studies/Administration/Management, Sales & Marketing, Finance/Accountancy/Banking or equivalent.
  • Required skill(s): Computer Knowledge, Internet Know How.
  • Preferred skill(s): HTML, Programming, Web Hosting and Domain Name Know How.
  • Required language(s): Chinese, English, Malay
  • Excellent oral presentation and written communication skills in both English and Malay.
  • Confident and optimistic personality with creative vision.
  • Applicants must be willing to work in Penang.
  • Applicants must be willing to work on rotating shifts.
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Fresh graduates/Entry level applicants are encouraged to apply.
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