Account Manager - Petaling Jaya, Malaysia, Selangor - Swisslog

Swisslog Petaling Jaya, Malaysia, Selangor

1 week ago

Full time

Description

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference Are you passionate and keen to share your expertise internationally Step forward and discover Swisslog We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you

Objectives

This position is responsible to generate sales from the existing customers and new customers through below services:

1. Service Contract

2. Spare Part

3. System Change Orders

4. Extension and Modernisation

5. Swisslog CS Products

6. Small System

In doing so, he/she shall be able to sell a new service contract, increase the renewal rate of existing service contracts, sell spare parts, propose and sell modernization projects to existing customers. He/She is also responsible to promote and sell Small System, CS products to existing and new CS customers.

Make an impact

Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
Develop and maintain strong business relationships with new customers.
Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
Evaluate and increase customer satisfaction level.
Consolidate information from customers on product and service quality and failure.
Adherence to quality process
Following up on customer complaints and changes request.
Update sales forecast and business development progress in the system.
Prepare CS sales and customer reports for management review.
Monitor customers' order forecast and purchase orders.
Present proposals and prepare quotations for customers and follow up with negotiations.

Bring to the team

Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
Minimum 5 years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an added advantage.
Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
Able to work independently with strong commercial, interpersonal and negotiation skills.
Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
Strong technical background and the ability to be fully conversant with the technologies in the industry.
Good presentation and communication skills, both spoken and written English.
Proactive with a strong customer and team focus.
Computer literate with good knowledge of Microsoft Office
Able to travel both domestically and overseas for business meetings, even on short notice.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.

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