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Kota Bharu

    Regional Development Manager - Kelantan, Malaysia - Prudential plc

    Prudential plc
    Prudential plc Kelantan, Malaysia

    Found in: Talent MY C2 - 1 day ago

    Default job background
    Full time
    Description

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    Principal Duties & Responsibilities:

    Sales Development

  • Monitor and supervise agency strategic action plans on KPIs.
  • Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
  • Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
  • Provide additional motivation for agency members to raise agency morale.
  • Continuously encourage agency members to focus on recruiting new agents.
  • Encourage Agency Leaders to train-up agents for promotion to be future leaders.
  • Customer Service Development

  • Participate in all identified core-customer service programs to update of product and system knowledge.
  • Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
  • People Development

  • Implement Core-Program to encourage new agents to do well and retain them in our Company.
  • Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
  • Provide quality training and supporting services to the agency force to upgrade one's skill and performance.
  • Communication & Organization Development

  • Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
  • Assist and support all launches and events.
  • Communicate and motivate by promoting Agency, Regional or PAMB's challenges, incentives and contest to the Agency.
  • Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
  • Job Specification:

  • Degree in any discipline.
  • Minimum 8 years working experience in business development, marketing or sales.
  • Experience in agency development will be an added advantage.
  • Good interpersonal and communications skills.
  • A self-starter with pleasant personality and service-oriented work perspective.
  • Must be self-motivated with the ability to work under minimum supervision.

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