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    Head of Network Operation - Malaysia, Kuala Lumpur - GatedTalent - Connecting Top Executive Search Firms And Executives

    GatedTalent - Connecting Top Executive Search Firms And Executives
    GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Kuala Lumpur

    6 days ago

    Default job background
    Full time
    Description
    • Support senior management in maintaining circuits, implementing new circuits and implementing projects
    • Provide administrative support with internal procedures
    • Provide sales support both in house and in the field
    • Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
    • Serve as a point of contact for customer troubles inquiries
    • Oversee the opening of trouble tickets with other carriers and vendors
    • Perform network monitoring and assist in troubleshooting components in the portal
    • Interface with vendors and assist with procurement
    • To build a high performance and efficient NOC team based in Malaysia, Kuala Lumpur, Indonesia
    • Maintain team spirits and encourage team member to meet the latest company target and KPI
    • Participate in an International Software Defined Network (SDN) O&M organization and coordinate maintenance work with both internal and external stakeholders
    • Act as an escalation contact and lead the NOC team to response and resolve network incidents within SLA
    • Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
    • Solid experience in building BGP-MPLS, BGP-VPLS, BGP-EVPN networks
    • Extensive experience in supporting IPLC, IEPL, Dark Fibre, Carrier Ethernet
    • Build effective working relationships across all levels of different organizations to influence the necessary changes for improvements

    Requirement

    • BS/MS in Network, Computer Science, or equivalent
    • At least 8 to 10 years working experience in Internet, Datacom or Telecom Industry. A significant part of this experience must be in the Service Provider
    • Any Certification related to Network Vendors shall be an added advantage
    • ITIL or ISO certifications shall be definitely advantage
    • Experience in cross functional team collaborations
    • Independent and self-motivated, capable of executing under dynamic environment and uncertainties
    • Technical and/or functional skills: Telecom Service Network, Service Application characteristics, Implementation & integration of processes
    • Experience in transmission, such as SNCP, MSP 1+1, container shuffling is a plus
    • Experience in Segment-Routing technique is a plus
    • Experience in Physical Interconnection or Peering in Internet Industry is a plus
    • This position requires a high energy person with an interest in building a telecommunications company through internal administrative support and customer support.
    • Must good interpersonal skill, presentation skills and able to communicate with all levels of people
    • Marketing knowledge software solutions or IT sales would be an added advantage
    • Possess good written and communication in English & Mandarin. If the candidate can speak other languages will be added advantage
    • Possessing own transport with valid driving license, must be willing to travel locally & regionally
    • Preferably to START work immediately, or within a short notice

    #JPKR

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