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    SNS chat support - Kuala Lumpur, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd

    Agensi Pekerjaan EPS Consultants Sdn Bhd
    Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia

    1 day ago

    agensi pekerjaan eps consultants sdn bhd background
    Full time Upper Management / Consulting
    Description

    Position: SNS chat support (Vietnamese Speaking )

    Client Background: Global BPO Company

    Location: KL

    Tenure: Permanent

    Remuneration: RM4,000-5,500

    Responsibilities:

    • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
    • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
    • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
    • Respond promptly and politely to chat inquiries from clients.
    • Conduct necessary research to resolve platform issues and provide solutions.
    • Make suggestions for improving the chat support process.
    • Record and report client inquiries.
    • Receive training on the chat support process and utilize that training in carrying out tasks.
    • Collect client feedback to improve our services.

    Requirements:

    • Excellent communication skills, with the ability to explain things clearly and politely.
    • Familiarity with social media platforms and strong problem-solving skills.
    • Prior experience in chat support is preferred. But Fresh Graduates are also applicable.
    • Opens for Indonesian Native who is fluency in English
    • Working hour: 24/7 operation hours, rotational shift
    • Bachelor Degree or 1 -2 years experience in chat support role.
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