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George Town

    Customer Service Executive – Cantonese Speaking - Penang, Malaysia - Teleperformance Malaysia Sdn Bhd

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    Full time Customer Service / Support
    Description
    Job Details

    Location: Livingston, George Town, Penang
    Shift: 9AM to 6PM (Monday to Friday)Â
    Who is Teleperformance Malaysia
    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

    Responsibilities
    • Proven experience in customer-facing roles (phone, chat, in person).
    • Passionate about delivering exceptional customer experiences.
    • Excellent communication skills, adaptable to different audiences.
    • Flexible problem-solving approach, committed to exceeding expectations.
    • Thrives in a team environment, eager to learn and grow.
    • Curious and inquisitive, always seeking professional excellence.
    • Effective time management and multitasking abilities.
    Requirements
    • Familiarity with IOS and/or MacOS, or comparable technology is preferred.
    • Fluent in the required language Cantonese English (speaking, reading, and writing)
    • Experienced in technical troubleshooting.
    • Analytical skills for resolving complex issues.
    • Proficient in navigating multiple systems and tools.
    • Self-managing in fast-paced environments.
    • Embraces challenges and takes on additional responsibilities.
    • Willing to Relocate to Penang
    Â
    #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard


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