- Continuously keeping abreast with technology development to enable optimisation of the Bank's IT infrastructure and application for the improvement ofIT solutions delivery to business users
- Emerging Technology
- IT System Support and Maintenance
- IT Systems and Technology
- IT Project Management
- Technical Architecture
- Procedure, Systems and Methods
- System Development
- Acts for the Greater Good
- Integrated Thinking
- Environmental Awareness
- Holistic Collaboration
- Engage and Influence Stakeholders
- Organisational Understanding
- Leveraging on Strategic Relationships
- Empowerment with Accountability
- Build Team Capability
- Drive Performance Excellence
- Executive Maturity
- Self Confidence
- Ability to understand the application business area and
- Good understanding of high availability design and concept
- Continuously develop the technical skills with the technology advancements
- Ability to provide reliable and effective application supporting meeting the service level agreement
- Ability to work after office or during weekends, and travel to recovery site (whenever required) for project activities and for system support.
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3 days ago
ConvaTec Kuala Lumpur, MalaysiaPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infu ...
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Application Support Analyst - Kuala Lumpur, Malaysia - Bank Negara Malaysia
Description
Job Title :Application Support Analyst (CRM)
ROLE PURPOSE :
Formulate, design, develop, implement, maintain and support the implementation of journeys for multiple audiences to cultivate relationships and
enhance communications with active and inactive prospects and customers to serve the key functions of the following stakeholders:
â–a Analyze business processes and identify opportunities to apply technology and improve efficiencies
â–a Coordinate targeting strategies for customer acquisition and retention
â–a Develop and document policies, procedures and standards relating to database management.
PRINCIPAL ACCOUNTABILITIES :
â–a Manage availability, reliability, performance and disaster recovery readiness of segmentation strategy, technology, research, and initiatives to improve the customer experience, ensuring maximum system uptime, minimal business disruption, and optimal system response time, in accordance with the expectations of all stakeholders, international standards and best practices.
â–a Manage and provide round-the-clock (24 hours a day x 7 days a week) support services to stakeholders, ensuring that all reported incidents, problems and issues are resolved conclusively in the shortest possible duration, without any impact to business operations.
â–a Ability to think critically, identify solutions and deliver recommendations based on data and analysisâ–a Translate current and future needs of stakeholders into IT solutions that enable the achievement of the stakeholders' business objectives and strategic results
â–a Manage relationship with stakeholders ensuring that IT services deliver stakeholder satisfaction, and ensuring that the IT services add value to the stakeholders.
â–a Build and maintain relationship with external expert and peers in other organizations in order to benchmark and research appropriate technology and processes for enhancing IT services in the Bank.
QUALIFICATION/EXPERIENCE :
Academic Qualifications:
Bachelor degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or relevant professional qualification
Experience :
At least 2-yearworkingexperience in software development and application support. Experience in ITIL is an added advantage. Fresh graduates are encouraged to apply.
Knowledge :
System development lifecycle, system analysis and design, database management and technically strong in all or some of these software :Visio, SQL, Oracle, Visual Basic, ASP, PHP,JAVA, .
NET, C/C++, IIS, Unix, Unix ShellScript Programming, any CRM, Apache, Microsoft SharepointTECHNICALCOMPETENCIES :
CRITICALSUCCESS FACTORS :
& development, application integration, and project
management in system development
desktop environment and server technology (Unix, Linux and
Windows environment), authentication and access control
principle.
CHALLENGES