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    Senior Process Executive - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 2 days ago

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    Description

    Cognizant is looking for a Senior Process Executive Indonesian in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

    Position summary:

    The project involves identifying fraudulent users/transactions by analysing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants.

    As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality requirement of 99%.

    Language : Indonesian

    Experience : 0 - 3 Years of BPO experience/ Freshers can apply

    Requirements:

  • Willing to work in 24x7 environment.
  • Ability to manage critical situations with minimum supervision.
  • MS Office & strong keyboard skills
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations.
  • Excellent written, reading & spoken communications skills in English & Indonesian .
  • Good Cognitive, Logical & Analytical skills
  • Understanding of the social space (trends, influencers, engagement, things to be
  • cautious of etc.)
  • Excellent analytical and research skills
  • Quick learning and understanding of complex processes.
  • Experience with Payments Fraud & Risk (or similar programs)
  • Internet Savvy

    • Detailed Role & Responsibilities:

  • Ensure to meet daily KPIs.
  • Accountable for the success and quality of the process.
  • Ensures that the process is followed correctly in Service Operations.
  • Ability to learn to work with customer internal tools.
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting.
  • Strict deadlines
  • Flexible to work in assigned shift timings as per process requirements.
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