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    Service Desk Analyst - Selangor, Malaysia - Net2source LLP

    Net2source LLP
    Net2source LLP Selangor, Malaysia

    3 days ago

    Default job background
    Full time Customer Service / Support
    Description
    Skill set & Experience.


    • General
    • Experience of working in a large customer focused environment.
    • At least 1 years' experience in a customer service industry, preferably IT based.
    • At least 2 years' experience of working in a helpdesk/customer handling environment.
    • Fresh graduates with IT knowledge are welcome to apply.
    • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
    • Good interpersonal skills and customer interface skills – both on the phone and in person with
    • customers and colleagues
    • Good written and verbal communication skills – in particular, verbal and telephone enquiry handling skills in business fluent English
    • Excellent listening skill
    • Good analytical skills and an ability to define the precise nature of customer problems.
    • Ability to conceptualize problems.
    • Ability to give specific and clear instructions and problem-solving advice.
    • Ability to organize and prioritize work in an effective manner.
    • Ability to work under pressure and be decisive.
    • Ability to support multiple accounts/customer environment.
    • Methodical and disciplined approach to work
    • Self-motivation, drive, and determination to succeed.
    • Good personal time management and task organization
    • Ability to structure and organize small projects.
    • Ability to work well in a team.
    • Good understanding of customer satisfaction principles and practices
    • Willing to work on 24x7 shift hours including weekends/public holidays
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