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    Group Operation Trust Manager - Kuala Lumpur, Malaysia - Sharon Jen

    Sharon Jen
    Sharon Jen Kuala Lumpur, Malaysia

    2 hours ago

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    Description

    Elevate Your Career with a Leading Trust Company

    Location:     Jalan Tun Razak, KL

    Position Overview

    Our client is a well-established company in the regional trust industry, operating for over 30 years in Malaysia, Labuan, and Singapore. They seek a highly professional and motivated individual for a position involving significant interaction with clients, regulators, and stakeholders. The role aims to enhance the company's services in bonds, REITs, custodianships, and collective investment schemes. The ideal candidate should have expertise in finance, law, accountancy, or banking and contribute to the company's mission of achieving and exceeding corporate targets through high standards of professionalism and integrity.

    Employee Value Proposition

    Joining our client's firm is not merely a job transition; it's a step into the forefront of the trust industry, influenced by decades of institutional excellence and a robust regulatory framework. This position offers the opportunity to spearhead initiatives that shape their strategic direction, ensuring they remain a beacon of trust and efficacy in financial services. You will find growth through leadership roles and continuous professional development, surrounded by industry veterans and innovative thinkers.

    Key Performance Objectives

    1. Client Engagement and Compliance Mastery

    Quickly assimilate the firm's operational standards and regulatory requirements.

    Lead and manage client meetings to solidify trust and understand client needs, ensuring compliance and excellence.

    Metrics: Client satisfaction scores, compliance audit results.

    2. Operational Excellence and Innovation

    Conduct a comprehensive review of our trust operations across Malaysia and Singapore, identifying process improvement and innovation areas.

    Implement at least one significant operational improvement that increases efficiency or client satisfaction.

    Metrics: Improvement in process efficiency, reduction in service delivery times.

    3. Strategic Client Relationships and Market Expansion

    Develop a strategy to expand the firm's market share in the Islamic trust services sector.

    Strengthen existing client relationships and forge new ones to enhance PTB's market position and service outreach.

    Metrics: Number of new clients onboarded, increase in market share.

    Company Culture Overview

    Our client is committed to upholding a culture of integrity and excellence. Their fast-paced, results-driven environment is ideal for proactive professionals dedicated to significantly impacting the financial services industry. The leadership style here is collaborative yet results-oriented, focusing on empowering employees through clear communication and support.

    Position Requirements:

    To qualify for this dynamic role, candidates must meet the following criteria:

    1. Educational Background:

    • Possess a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Finance, Accountancy, Law, or Banking.

    2. Relevant Experience:

    • Previous experience in Trustee, Investment Bank, Finance, Unit Trust, Banking, or Debt Capital Markets is highly desirable.
    • Demonstrated ability to handle trust operations, particularly in bonds, REITs, custodians, and collective investment schemes in Malaysia and Singapore.

    3. Professional Skills:

    • Excellent verbal and written communication skills, with the ability to effectively present and discuss information clearly during client meetings and presentations.
    • Proven record of maintaining high standards of professionalism and integrity in client dealings.

    4. Personal Attributes and Abilities:

    • Resourcefulness and a proactive approach to problem-solving and project management.
    • Commitment to achieving company targets and ability to work under pressure.
    • Strong organizational skills and proficiency in Microsoft Office applications.

    5. Desirable Traits:

    • A keen understanding of the regulatory environment in Malaysia and Singapore related to trust and investment services.
    • Ability to quickly adapt to changes and manage multiple priorities in a fast-paced, dynamic environment.

    Conclusion

    This position is for a forward-thinking individual passionate about positively impacting and advancing professionally. You will play a key role in shaping critical strategic choices, supporting the company's growth objectives and upholding the utmost trust and honesty in all dealings and communications.

    We look forward to discussing this position with you. Apply today.

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