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Johor Bahru

    Customer Relations Officer - Johor Bahru, Malaysia - Ikea

    Ikea
    Ikea Johor Bahru, Malaysia

    Found in: Talent MY C2 - 1 day ago

    Ikea background
    Part time
    Description

    Job description


    About the job

    • To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
    • Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
    • Ensure that customers' issues are handled efficiently and with empathy.
    • Actively working towards fulfilling the four tasks of the store.

    Your assignment

    • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
    • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers' future shopping experiences.
    • I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
    • I know our daily and weekly service targets and this drives me to improve our service delivery.
    • Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
    • I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
    • I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
    • Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers' shopping experience.
    • I ensure safety guidelines are met within the Customer Relations area.
    • I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
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