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Subang Jaya

    Portfolio Development Manager - Petaling Jaya, Malaysia - Agensi Pekerjaan Great Pyramid Sdn Bhd

    Agensi Pekerjaan Great Pyramid Sdn Bhd
    Agensi Pekerjaan Great Pyramid Sdn Bhd Petaling Jaya, Malaysia

    3 days ago

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    Description

    Summary of this Role

    This role involves overseeing and managing the day-to-day requirements of Client travel insurance partnership. As the Portfolio Development Manager, he/she will play a critical role in optimizing product offerings, pricing strategies, claims management, sales distribution, and partnership programs.

    Skills & Experience

    Technical/ Functional Knowledge, Skills and Abilities

    • Team player who able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.
    • Strong situational analysis and decision-making abilities.
    • Strong networking, communication, and interpersonal skills.
    • Exceptional negotiation and relationship management abilities.
    • Analytical mindset with the ability to interpret data and make informed decisions.
    • Strong ethical compass and demonstrable integrity.
    • Self-motivated, proactive, and able to work independently as well as in a collaborative team environment.
    • Proficiency in Microsoft Office suite.
    • Willingness to travel as needed for partner meetings and events.

    Education, Professional Qualifications and Experience

    • Bachelor's degree in Actuarial Science, Business, Finance, Marketing, or a related field; Advanceddegree or industry certification is a plus.
    • 5 - 10 years of demonstrated success in underwriting, portfolio management, business development, or sales, ideally within the insurance, or financial services sector.
    • Proven track record of cultivating and establishing strategic partnerships that drive business growth and collaboration.

    Key Responsibilities:

    • Serve as the single point of contact (SPOC) for the Client travel insurance partnership, fostering strong relationships with all stakeholders and departments to our Client in Malaysia.
    • Collaborate closely with internal teams and Client representatives to align goals, ensure operational efficiency, and address travel-related challenges.
    • Continuously assess and enhance the travel insurance product portfolio to meet market demands, GWP targets and customer needs.
    • Drive product innovation, enhancements, and customizations in collaboration with cross-functional teams such as Pricing and
    • Underwriting, Legal and Compliance, Sales Distribution and Partnership, Claim and Customer Service, etc.
    • Develop and execute pricing strategies for travel insurance products in alignment with market trends, regulatory requirements, and competitive positioning in Malaysia market.
    • Analyse pricing data and market insights to ensure competitive pricing while maintaining profitability.
    • Oversee claims management processes, ensuring efficient and customer-centric resolution of claims for policyholders.
    • Collaborate with internal operations and claims teams to enhance the claims experience, streamline processes, and uphold high customer satisfaction levels.
    • Collaborate with Sales and Distribution teams to design and implement effective sales strategies, leveraging the Client partnership to drive growth and achieve GWP target and profitability.
    • Develop and manage agency programs, incentives, and marketing campaigns to maximize the value of the Client collaboration.
    • Define and monitor key performance indicators (KPIs) for the Client travel insurance portfolio, tracking progress against targets.
    • Utilize data analysis to identify opportunities for optimization, cross-selling, upselling and continuous improvement across various portfolio components.
    • Stay informed about industry trends, regulatory changes, and emerging market opportunities that impact the travel insurance landscape and partnership strategies.
    • Provide regular reports to senior management summarizing portfolio development progress, outcomes, and strategic insights.

      Risk Assessment:
    • Oversee the evaluation and assessment of risk for various insurance and reinsurance policies of the portfolio.
    • Underwrite and price all products offered under the portfolio.

      Policy and Procedure Development:
    • Establish and maintain underwriting guidelines, policies, and procedures to ensure compliance with industry regulations and best practices.
    • Adapt and update guidelines as needed to respond to changes in the insurance and reinsurance market.

      Quality Control
    • Implement quality control measures to ensure underwriting is consistently accurate and based on informed decisions.
    • Monitor and evaluate the quality of underwriting decisions to maintain the portfolio financial health.

      Compliance & Regulations
    • Stay current with evolving regulations in the insurance and reinsurance industry and ensure the underwriting process adheres to all legal requirements.

      Data Analysis:
    • Monitor the portfolio performance, including UW performance and participate in financial budgeting exercise.
    • Utilize data analysis to make data-driven decisions and recommendations.

      Cross-functional collaboration:
    • Collaborate with other departments, such as claims, sales, actuarial, and legal teams, to ensure underwriting decisions align with broader business goals and strategies.

      Continuous Improvement:
    • Proactively identify opportunities for process improvements, automation, and efficiency gains within the department.
    • Develop new products and services, innovate on existing offerings, to meet market needs and demands.
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