- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
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Management Officer
Found in: Foundit MY A2 - 5 days ago
Mystartr Group Malaysia, Kuala Lumpur Full timeJob Responsibility · To ensure every assigned equity crowdfunding campaign is well managed, meeting the deadlines, and fund raise successfully. · Define project objectives, project scope, roles & responsibilities. · Defining resource requirements and managing resource availabilit ...
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HR & Office Manager
Found in: Foundit MY A2 - 5 days ago
Aethir Malaysia, Kuala Lumpur Full timeAethir is seeking a Human Resources (HR) and Office Manager who will be responsible for supporting the organization with executing HR and office operations. The candidate will play a crucial role in ensuring that our company culture and morale remain positive and effective, as we ...
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Project Management Officer
Found in: Foundit MY A2 - 4 days ago
Verinon Technology Solutions Sdn Bhd. Malaysia, Kuala Lumpur Full timeTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. · About Verinon Technology Solution Bhd Sdn · With over 650 professionals in six continents, Verinon Solutions offers strategic business and technol ...
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Project Management Officer
Found in: Talent MY C2 - 4 days ago
Publicis Re:Sources Global Kuala Lumpur, Malaysia Full timeJob Description · We are seeking a dynamic and experienced Project Manager for the ASEAN region to join our team at Publicis Re:Sources. This position involves overseeing Business Services and IT projects, covering a wide range of initiatives within ASEAN (Singapore, Malaysia, In ...
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Project Management Officer
Found in: Talent MY C2 - 4 days ago
Publicis Re:Sources Global Kuala Lumpur, Malaysia Full timeJob Description · We are seeking a dynamic and experienced Project Manager for the ASEAN region to join our team at Publicis Re:Sources. This position involves overseeing Business Services and IT projects, covering a wide range of initiatives within ASEAN (Singapore, Malaysia, I ...
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assistant front office manager
Found in: Foundit MY A2 - 5 days ago
Mandarin Oriental Hotel Group Malaysia, Kuala Lumpur Full timeThe Role of the Assistant Front Office Manager · To assist the Front Office Manager in providing supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.Responsible for the efficiency ...
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Senior Manager, Project Management Office
Found in: Talent MY C2 - 4 days ago
AirAsia Kuala Lumpur, MalaysiaJob Description · ABOUT US · We've got modern day solutions for all your modern day delivery woes. · In a world that's constantly on the move, we know how important it is to keep things 're on a mission to enable everyone, from single merchants to the largest companies, to mov ...
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Assistant Front Office Manager
Found in: Foundit MY A2 - 20 hours ago
Destination Hotels Malaysia, Kuala Lumpur Full timeSummary · Summary · The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city's rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the ...
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Assistant From Office Manager
Found in: Foundit MY A2 - 2 days ago
Destination Hotels Malaysia, Kuala Lumpur Full timeSummary · Summary · Elevated high above one of Kuala Lumpur's most vibrant districts, Alila Bangsar combines modern, minimalist design with natural light, lush greenery and phenomenal views for a serene urban sanctuary. · We are looking for colleagues who have a passion for excep ...
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Officer, IPTV Order Management
Found in: Talent MY C2 - 4 days ago
Astro Kuala Lumpur, Malaysia Full timeWHY JOIN US? · We practice a vibrant & energetic office culture. · We provide opportunities for career advancement within the company. · Good performance is always rewarded accordingly. · "" · JOB RESPONSIBILITIES: · What you will do · Process orders within the agreed TAT & ma ...
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Head, Data Management Office
Found in: Talent MY C2 - 4 days ago
OCBC Bank Kuala Lumpur, Malaysia Full timeHead, Data Management Office (DMO LS) Description Overall Role & Responsibility · Overall responsible for data governance and data quality Bankwide including regular reporting and ensuring compliance to all regulatory requirements, laws and policies · Job Description · Reg ...
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Front Office Duty Manager
Found in: Talent MY C2 - 4 days ago
St. Regis Hotels & Resorts Kuala Lumpur, Malaysia Full timeJOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee sati ...
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Officer - Financial Management Division
Found in: Foundit MY A2 - 5 days ago
Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia Full timeClient Background: · Our client major business area are to utilizing their global operating locations, network and information resources, our client are multilaterally pursuing business that ranges from product sales, worldwide logistics and financing, through to the development ...
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Senior analyst, office management
Found in: beBee S2 MY - 3 days ago
Averis Kuala Lumpur, Malaysia Full timeGrow your career with us Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating v ...
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SO, Collection Officer, Credit Management
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSO, Collection Officer, Credit Management - Unsecured (1 years contract) · Posting Date: 27-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia wi ...
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Branch Service Manager-Operations Officer
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeBranch Service Manager-Operations Officer (Pudu Branch Operations) · Posting Date: 22-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a g ...
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SO, Collection Officer- Retail Credit Management
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSO, Collection Officer- Retail Credit Management - Secured · Posting Date: 26-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global ne ...
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Manager, Branch Service Operations Officer, Channels
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeManager, Branch Service Operations Officer, Channels & Digitalisation · Posting Date: 24-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59000 · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asi ...
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Senior Officer, Cash Management Operations Centre
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSenior Officer, Cash Management Operations Centre (CMOC) · Posting Date: 20-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global netw ...
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SO, Collection Officer- Retail Credit Management
Found in: Talent MY C2 - 4 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSO, Collection Officer- Retail Credit Management - Unsecured · Posting Date: 26-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global ...
Assistant Front Office Manager - Kuala Lumpur, Malaysia - Marriott International
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Additional Responsibilities
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere.It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.
We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.