- Manage a Seller Operation Support Specialist Team with 1015 team members.
- Manage the team on a daytoday basis and provide first hand support to team internal escalations.
- Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting sellers/creators by working with team, peers, and management.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Contribute to special projects, that enhance the business, including projects involving rootcause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity and to achieve customer satisfaction. Monitor OKR progress against established milestones.
- Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.
- Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to make sure the final productivity goals are met.
- Develop and maintain relationships with clients by attending crossteam / crosssite meetings and responding to client feedback.
- Work with the Readiness, SOP, QA, Training and System teams to optimize new and existing processes impacting sellers/creators.
- Maintain the weekly/monthly/bimonthly reviews with teams and internal stakeholders.
- Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.
- 2+ years managing teams and 5+ direct reports in Customer Service field.
- Demonstrates effective, clear and professional written and oral communication.
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
- Eager to learn, initiative taker and problemsolver.
- Ability to work under high pressure.
- Peopleoriented, selfmotivated and able to thrive in ambiguity and in a matrix environment.
- Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.
- Experience in eCommerce or marketplace platform is a plus.
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Senior Knowledge Analyst
Found in: Recruitics US D C2 - 4 days ago
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Found in: Foundit MY A2 - 6 days ago
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Found in: Foundit MY A2 - 2 days ago
BD Malaysia, Kuala Lumpur Full timeJob Description Summary · The Business Systems Tester is responsible for designing and conducting quality assurance testing that support improvement initiatives for Medication Management Systems (MMS) Global Customer Services (GCS)' Business Systems. The Business Transformation—T ...
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Project Manager
Found in: Foundit MY A2 - 2 days ago
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Head of Process Enablement
Found in: Foundit MY A2 - 6 days ago
GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Kuala Lumpur Full timeA company are seeking a Head of Process Enablement & Sales Operations: · Are you ready to get ahead in your career · We want to empower you turn your ambitions into achievements. · We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for ...
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Found in: Foundit MY A2 - 5 days ago
LSEG (London Stock Exchange Group) Malaysia, Kuala Lumpur Full timeWe are growing our team in Kuala Lumpur and looking for hardworking individuals with client-facing experience. · As the Associate Customer Success Manager, you will be fostering intimate relationships and being a trusted advisor to our customers. This role focuses primarily on dr ...
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Found in: Foundit MY A2 - 6 days ago
Linesight Malaysia, Kuala Lumpur Full timeAs a Planner/Scheduler, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your p ...
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Found in: Foundit MY A2 - 3 days ago
LSEG (London Stock Exchange Group) Malaysia, Kuala Lumpur Full timeAt LSEG Due Diligence team, we provide our customers with research and business insights that enable them to handle reputational and legal risks to make conscious business decisions. Our clients look to us to provide comprehensive third party risk management solutions and robust ...
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Direct to Partner Manager
Found in: Foundit MY A2 - 1 day ago
Timberland Malaysia, Kuala Lumpur Full timeABOUT YOUR ROLE: · Responsible to plan and execute sales and channel development, maintain trade relationships, and achieve revenue, profitability, and brand positioning targets. Maintaining brand marketing standards. Adhering to and assisting with budgets reviewing P & L and ens ...
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Found in: Foundit MY A2 - 3 days ago
AVEVA Malaysia, Kuala Lumpur Full timeCompany Description · AVEVA is a global leader in industrial software that enables businesses to optimize operations and drive growth and sustainability. With over 20,000 enterprises in over 100 countries relying on AVEVA's secure industrial cloud platform, the company is dedicat ...
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Found in: Foundit MY A2 - 3 days ago
HENKEL (MALAYSIA) SDN. BHD. Malaysia, Kuala Lumpur Full timeAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functio ...
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Technical Recruiter
Found in: Foundit MY A2 - 3 days ago
IPC Systems, Inc. Malaysia, Kuala Lumpur Full timeIPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. · Through our portfolio of communications and connectivity solutions, we focus on solving bu ...
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Business Transformation
Found in: Foundit MY A2 - 3 days ago
Shopee Malaysia, Kuala Lumpur Full timeJob Description: · Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee. · Identify function/ product gaps and initiate transformational projects/ initiatives · Be involved in complex ...
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Senior Partner Sales Engineer
Found in: Talent MY C2 - 4 days ago
Splunk Inc Kuala Lumpur, MalaysiaJoin our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are an organization filled with people who are passionate about our products and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, cus ...
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Found in: Talent SG C2 - 4 days ago
ERM Kuala Lumpur, Malaysia Full timeERM is looking for an experienced leader to join us as our head of Data Centers for Asia . · ERM has enjoyed great success supporting global players in the data center industry . We have been innovating our service offerings tailored for these clients in recent years and we ...
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HR Intern
Found in: Foundit MY A2 - 4 days ago
GE Vernova Malaysia, Kuala Lumpur Full timeJob Description Summary · Strong preference for intern who can join for a minimum of 6 months (max 1 year). Please indicate your internship availability in your CV. · This role will be pivotal in supporting the HR Leader in Projects function in Malaysia which includes integrating ...
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Marketing Communications Lead
Found in: Foundit MY A2 - 4 days ago
Funding Societies | Modalku Group Kuala Lumpur, Malaysia Full timeFunding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business fin ...
Partner Enablement - Malaysia, Kuala Lumpur - TikTok
Description
Responsibilities
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a Team Supervisor role to manage the Seller Operation Support Specialists in daily operations. The Team Supervisor as the people manager of the specialists will be responsible for people and performance management, ensuring seller satisfaction through the management and development of the staff. Key responsibilities of this role include enhancing agent technical expertise and delivery of timely seller care, proactively identifying trends impacting sellers and clients, and driving business improvements.
Role & Responsibilities
Qualifications
- BA/BS degree or equivalent practical experience.