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    Project/Operations Executive, Market Access - Kuala Lumpur, Malaysia - Ipsos

    Ipsos
    Ipsos Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 3 days ago

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    Description

    The Project or Operations Executive/Senior Project or Operations Executive/Project or Operations Manager is accountable and will report directly to the Market Access Team Lead for Ipsos Singapore. The work scope is to lead/assist with Market Access & HEOR engagements. He/she will be responsible for:

  • Supporting fieldwork-related aspects of proposal development
  • Successful study initiation & set-up
  • Prudent and accurate budget management
  • Timely research approach set-up and fieldwork management (both via internal panels and via external vendors)
  • Management of the Ipsos Payer Panel
  • Data/report checking
  • Project closing and supporting selected administrative tasks

    • Specific roles & responsibilities

    Supporting fieldwork-related aspects of proposal development

    Lead in:

  • Obtain external vendor quotes to support fieldwork costing of proposals. Alternatively estimate costs if fieldwork is to be conducted internally
  • Estimate quotes of venue hiring for externally held meetings such as advisory boards, workshops etc.
  • Produce side by side analysis of quotes to optimise value of selected vendor
  • Negotiations with vendors

    • Study Initiation & Set-up

    Lead in:

  • Review of final scope against costs/assumptions
  • Organize and confirm all client pharmacovigilance, compliance and adverse event reporting requirements / get necessary templates, training materials and understand processes
  • Create and manage fieldwork schedule/timings, in consultation with the Relevant Project Manager (RPM)
  • Set up project folder on Ipsos servers and ensure/support project team compliance with storage of key documents throughout the project (proposal documents, costing sheets, signed contracts, key research materials and outputs,

    • Budget Management

    Lead in:

  • Setup and maintain Budget Monitoring
  • Manage scope of fieldwork, maintain additional requests and out of scope cost logs
  • Provide fieldwork budget updates in (regular) internal project meetings or at agreed/appropriate frequency
  • Calculations and management of additional costs throughout, in agreement with RPM
  • Manage all supplier invoices and internal budgets, in agreement with RPM

    • Research Set-up & Fieldwork management – Quantitative & Qualitative

    (Note that regardless the task listed, final sign-off must be made by RPM)

    Lead in (as applies to research requirements):

  • Upon final sign off from RPM, to check screener/recruitment criteria (logic, clarity, feasibility, to specs . Any changes would require RPM approval.
  • Upon final sign off from RPM, questionnaire checked for field suitability (feasibility, data implications, LOI, pre-testing logic & scope creep). Any changes would require RPM approval.
  • Set up and monitor agreed supplier quotas
  • Materials sent to Ipsos operational teams and/or suppliers for review
  • Internal questionnaire briefing/set-up meeting, and coordinate field teams/supplier briefing (notes to be prepared by RPM)
  • Support scripting process to delivery of test link (Quant)
  • Management of translation process, and high level local language review and QC
  • Scheduling and arranging facilities, venue, incentives and fieldwork packs
  • Organization of respondent consent/permission/NDAs or similar
  • Soft launch of market(s) in field, QC of soft launch data
  • Overall management and adjustment of sample and/or quotas throughout
  • Ongoing communication during field with teams/suppliers
  • Managing all pre-field engagement activities to keep participants engaged prior to field (Qual)
  • Confirm all interviewing details with each participant (including pre-tasks) (Qual)
  • Maintain interviewing schedules based on recruitment efforts (Qual)
  • Manage attendance logistics on day of field or during field (participants, moderators, sim trans (Qual)
  • Reconfirm AE reporting responsibilities and monitor reporting throughout fieldwork / address queries / file AE reports
  • Regular fieldwork progress updates
  • Regular QC of in field metrics (RR, LOI, IR , quality - straight liners/speeders/outliers etc. (Quant)
  • Review of final quota achievement for fieldwork close

    • Management of the Ipsos Payer Panel

  • Support the continuous expansion effort of the Market Access panel: Identify and onboard new contacts/panel members through desk research and new outreach
  • Foster and maintain positive relationships with regular key advisors (panel members)
  • If fieldwork managed internally by Ipsos, follow standard operating procedures and processes to ensure that advisor communication, recruitment, data storage and remuneration (honoraria and expenses payment) is undertaken in a way which is consistent with national and international laws and codes of conduct, as well as client-specific and Ipsos business conduct rules
  • Assist project teams in addressing and responding to client fieldwork-related requests.

    • Data/report checking

    Qualitative

    Lead in:

  • Collation of all content continuous throughout field (deliverables), logging and saving
  • Organizing and managing back translation of transcripts and/or other content formats

    • Assist / Support in:

  • Prepare moderator/analyzer briefing

    • Quantitative

    Assist / Support in:

  • All outputs checked to specs – final checks; final sign-off by RPM
  • Checking of all GMU outputs (or similar); final sign-off by RPM

    • Project Closing and supporting selected administrative tasks

    Lead in:

  • Internal post-project review
  • Consolidation of Lessons Learned (RAIL - Rolling Actions Item List), feed into Project Debrief team for wider circulation
  • Prepare and send out AE reconciliation forms
  • Ensure standard QC checks completed and recorded . minimum % of callbacks
  • Send CSM following final report delivery, via Admin
  • Destruction of identifiable respondent data/sample
  • Liaise with Ipsos finance team to ensure accurate and timely invoicing to clients
  • Final check of Project Folder to ensure ISO audit ready

    • To be successful in this role, you are likely to possess

  • A good diploma or degree in Business, Social Science, or related studies
  • At least 1 year of relevant experience
  • Experience in project management
  • Have the ability to articulate our fieldwork capabilities to clients
  • Ideally, experienced in relevant category or sectors (healthcare) in project management capacity
  • Demonstrate highly developed written and verbal communication skills in English
  • Display excellent administration, organizational and stakeholder management skills
  • Be proactive with a positive work ethic, high attention to detail and a "can do" attitude
  • Be able to establish priorities, work independently, and proceed with objectives without direct supervision
  • Be able to juggle multiple projects, be flexible and adaptable to changing project needs and processes
  • Be able to build strong relationships with new and existing key advisors
  • Deliver targets on time, be results driven and show initiative with the ability to succeed
  • Have a client focus attitude with desire and drive to deliver in the smartest way possible
  • Be great at working with others and share findings/learnings
  • Show perseverance and a genuine interest in online desk research
  • MS Suite proficiency (especially Word, Excel)
  • An interest in and understanding of the pharmaceutical/healthcare sector and research/consultancy environment is desirable
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