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    Fraud operations manager - Kuala Lumpur, Malaysia - Klook Travel Technology Limited

    Klook Travel Technology Limited
    Klook Travel Technology Limited Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Full time
    Description

    Job summaryAs a Fraud Operations Manager, you will play a critical role in safeguarding our online business from various forms of fraud and financial risks.

    You will be responsible for developing and implementing risk mitigation strategies, overseeing day-to-day risk operations, and ensuring the security and integrity of our operations.


    Job seniority:
    mid-to-senior levelResponsibilities

    • Develop and refine risk assessment strategies to identify and evaluate potential risks associated with online transactions and operations. Collaborate with cross-functional teams to establish risk thresholds and guidelines.
    • Oversee the real-time monitoring of transactions for suspicious activities, including chargebacks, fraudulent orders, and payment disputes. Implement tools and systems for early detection of potential risks.
    • Create and maintain fraud prevention programs and protocols, including fraud detection algorithms, user authentication processes, and order verification procedures.
    • Utilize data analytics and reporting tools to track key performance indicators (KPIs) related to risk management. Analyze trends, patterns, and anomalies to identify potential risks and opportunities for improvement.
    • Manage and lead a team of risk analysts and investigators. Provide guidance, training, and mentorship to ensure the team is equipped to handle risk-related challenges effectively.
    • Develop and maintain incident response plans to address security breaches or fraudulent activities swiftly. Coordinate with legal and security teams when necessary.
    • Develop, document, and update risk management policies, procedures, and guidelines to ensure compliance with industry standards and regulations.
    • Collaborate with third-party vendors and service providers to implement fraud prevention tools and services. Evaluate vendor performance regularly.
    • Identify areas for process improvement and automation within the risk operations function. Implement best practices to enhance efficiency and effectiveness.
    • Prepare and present regular reports on risk management activities to senior management and stakeholders. Communicate risk-related issues and recommendations clearly and concisely.
    Requirements

    • Bachelor's degree in Business, Finance, or a related field (Master's degree preferred).
    • Proven experience in ecommerce risk management, fraud prevention, or related roles.
    • Strong analytical skills with the ability to interpret complex data sets.
    • Familiarity with risk management software, tools, and technologies.
    • Excellent leadership and team management abilities.
    • Knowledge of ecommerce platforms, payment processing, and industry best practices.
    • Strong communication and interpersonal skills.
    • Detail-oriented and able to work in a fast-paced environment.
    • Certification in risk management or fraud prevention (e.g., Certified Fraud Examiner) is a plus.
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