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    Account Manager - Kuala Lumpur, Malaysia - Concentrix

    Concentrix
    Concentrix Kuala Lumpur, Malaysia

    5 days ago

    Default job background
    Full time
    Description

    Job Title:

    Account Manager (Hindi Speaker)

    Job Description

    The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
    • Ensure that client's customers are satisfied with our client's services and resolve escalated issues
    • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
    • Evaluate our client's customer needs and propose potential solutions
    • Be a single contact for our client's customer
    • Use data to fix customer concerns/roadblocks prohibiting satisfaction
    • Manage external competitive pressures and handle objections
    • Work with multiple partners, building relationships with decision-makers at all levels
    • Manage sales territory and achieving monthly quotas
    • Negotiate in tough situations
    • Identify risk and barriers to success; develop contingency plans
    • Identify opportunities for additional product or service sales
    • Use data to help influence buying/renewal process
    • Work with a team and report directly to a Sales Manager

    Requirements:

    • 4+ years working in sales or account management
    • Experience in high-volume calling
    • Previous experience with sales and customer experience
    • Enthusiasm for new technology
    • MS Office experience
    • Experience working with or similar Client Relationship Management tool
    • Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
    • Experience providing and implementing solutions when needed

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements:

    Time Type:

    Full time

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