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George Town

    Order Experience Representative, II - George Town, Malaysia - Zebra

    Zebra
    Zebra George Town, Malaysia

    6 days ago

    Default job background
    Description

    Remote Work: Hybrid

    Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
    We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
    Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
    Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

    The Order Experience team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra's customers into Zebra's Ordering system. They act as a subject matter expert on all matters related to the orders, responding to inquiries from management, Zebra's sales teams and the customer.

    Enter and process all customer purchase orders in the system for customers and maintain daily communication with customers regarding order status, product availability, lead times, pricings, etc. Working under general supervision will be required to execute assignments, which may be broad in nature and vary depending on needs/focus of sales and internal department.

    Fresh Graduates are welcomed to Apply

    Responsibilities:
    • Administer hardware and service order entry via manual, ZSP or EDI.
    • Manage day to day sales orders from receipt to billing.
    • Administer stock rotation/return requests and ensure adherence to policy and procedure
    • Administer price adjustment credits and debits.
    • Administer order schedule changes with customers and fulfilment arrangements.
    • Manage customer complaints (such as delivery issues, expediting) and liaise with internal Zebra associates to provide resolutions.
    • Ensure timely responses are always provided to customers, sales and internal stakeholders on queries related to business.
    • Attend necessary review and meeting with stake holders to review open orders status.
    • Partner with internal cross function team to support regional revenue target.
    • Drive toward achieving high attainment of OM such as booking speed within 1 biz day, SOX audit compliance, unbookable orders, resolution of unbookable orders, maintain perfect order and improve on e-adoption rate
    • Execute OM work cadence/ activities.
    • Perform other duties assigned as required.
    • Build strong customers/sales relationship
    • Manage customers/ accounts who are of higher business criticality or have more complexities in compliance based on history
    • Able to conduct weekly reviews with stake holders on order status and plan to support backlogs
    Qualifications:

    Minimum Education: High School or equivalent.

    Minimum Work Experience (years): 1 – 2 years.

    Key Skills and Competencies:


    • Strong data entry skills with attention to detail and quality.

    • Strong process adherence.

    • Fluent level of English (written and verbal) as well as local language as applicable

    • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.

    • Customer service values / orientation

    • Solid knowledge of product and service order policies and processes

    • Solid professional work behaviors (attendance, teamwork, time management).

    • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.

    • Intermediate problem-solving skills.

    Position Specific Information

    • Able to telework - Yes

    Physical requirements and working conditions will vary by position and should be described as appropriate.

    To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.
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