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Kuala Lumpur

    Assistant Payment Manager - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    Found in: Foundit MY A2 - 2 hours ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Oversee day-to-day operations of payments processing, ensuring smooth transactions of the payment channels on Shopee marketplace
    • Oversee the payout activities by ensuring accuracy, timeliness, and adherence to proper due diligence in accordance to SOP
    • Oversee the chargeback resolution team in handling disputes which includes analyzing chargeback cases, gathering evidence, and preparing compelling responses to protect the company's interests.
    • Work with the business functions and technical teams to maintain the payment channels, managing day-to-day responsibilities such as monitoring payments success rates, investigating the cause of payment failures and working with internal teams to resolve payment-related inquiries and issues
    • Work with payment service providers and banks to ensure smooth payment transactions, to optimize payment services and integrate new solutions
    • Lead and/or actively participate in regionally or locally driven initiatives for process improvements relating to payment channels
    • Analyze various areas of the business to identify initiatives or opportunities for process optimization or payment channel integration
    • Develop and maintain comprehensive payment operations process documentation.
    • Conduct regular performance evaluations and provide feedback to team members.
    • Ensure compliance with payment industry regulations, data security standards, and company policies.

    Requirements:

    • Bachelor's degree in Finance, Business, or a related field (or equivalent work experience).
    • At least 5-8 years experience in payment operations, with a strong background in payables and chargeback resolution.
    • Extensive knowledge of payment processing systems, industry regulations, and chargeback processes.
    • Experience in e-commerce, fintech, or banking background would be an advantage
    • Exceptional leadership and team management skills.
    • Strong analytical, problem-solving, and decision-making abilities.
    • Effective communication and interpersonal skills.
    • Ability to adapt to a fast-paced and evolving work environment.
    • Proficiency in using payment processing software and tools.
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