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George Town

    Customer Support - George Town, Malaysia - Agensi Pekerjaan Job Expert Sdn Bhd

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    Description

    Requirements:

    • Fresh Graduates are WELCOME, any related experience will be a plus point.
    • Willing to accept rotational shift schedules.



    Responsibilities

    • Support customers to place online orders with the client.
    • Provide timely support to customers through available communication channels (inbound phone calls and email).
    • Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
    • Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
    • Identify and escalate priority issues through appropriate channels as and when necessary.
    • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.


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