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Subang Jaya

    Executive, Business Operations - Petaling Jaya, Malaysia, Selangor - DKSH

    DKSH
    DKSH Petaling Jaya, Malaysia, Selangor

    Found in: Foundit MY A2 - 6 days ago

    Default job background
    Full time
    Description
    Job Summary
    • Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.
    • Ensure that quality objectives and KPIs of the department are achieved.
    • Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team..
    • Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.

    General Responsibilities
    • Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
    • Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
    • Build and maintain good business relationship with internal teams and assigned client teams.
    • Act as a point of contact for assigned clients for matters related to daily operations.
    • Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
    • Undertake additional responsibilities and duties as assigned by superior from time to time.

    Functional Skills And Knowledge
    • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
    • Demonstrate basic customer management skills
    • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
    • Demonstrate advanced research and analytical skills
    • Demonstrate proficiencies in office productivity tools (e.g. Excel (Pivot Table & V-lookup, Word and PowerPoint)
    • Demonstrate fluency in local language and ideally in English, both written and spoken

    Education

    • Fresh graduates with Pivot Table & V-lookup function knowledge are encouraged to apply.
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