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    Technical Support Executive - Malaysia, Kuala Lumpur - TabSquare

    TabSquare
    TabSquare Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description

    About TabSquare:

    TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE.

    Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, Jollibee and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

    For more information, visit

    About Deliveryhero:

    Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

    Responsibilities:

    The Technical Support Executive/s will be responsible for managing L1 & L2 support for our clients across South East Asia markets. Their main responsibilities will be:

    • Responding to support queries via chat, email, or phone
    • Assist in feedback on training manuals for new and updated software and hardware
    • Providing technical assistance for questions and problems
    • Diagnosing system errors and other issues Onsite or online.
    • Following up with customers to ensure full resolution of issues
    • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
    • Installing or changing software to fix issues Onsite or online.
    • Onsite or online Remotely accessing hardware or software for clients to make changes and fix problems
    • Assist in implementation projects when required. (Assist in implementation projects when required Onsite or online)
    • Establish, develop and maintain relationships with key internal and external stakeholders by providing high level support and engagement and maintaining consistent strong operational

    Requirements:

    • 1-5 years of helpdesk / support experience
    • Experience in communicating with clients through multiple mediums such as screen sharing, email and phone
    • Self-motivated and able to work autonomously
    • Solid interpersonal and written communication skills
    • Good time management capabilities
    • Team player with energy, flexibility, and integrity

    What We Offer:

    • Hyper growth company in a one of the hottest areas of F&B Tech, with unique exposure to driving Fintech and Artificial Intelligence in a vertical
    • Chance to work with bright minds from across cultures and countries
    • Opportunity to strengthen regional experience working across multiple markets in the region and internationally.
    • Fast paced and dynamic work environment with an opportunity to grow rapidly
    • A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers.
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