- Perform root cause analysis and advise on staffing needs and performance issues impacting service levels in a timely manner
- Design and creation of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws
- Monitoring queue and analyzing data in real time.
- Provide real time and historical reports, containing main KPIs related to intraday and scheduling functions.
- Involves in continuous process improvement, gathering and analyzing information related to contact center performance and staffing issues.
- Assist with the forecast and capacity planning
- Complete deliverables accurately and on time
- Maintain a detailed record of daily activities, actions, and impacts.
- Bachelors Degree preferably in Applied Science (Statistics) or Operations Research
- Data driven, analytical, strong conceptualization and problem-solving skills
- Proficiency in Microsoft Excel and Work Force Management tool
- Proficiency in Siebel, VBA or any programming language is preferred
- Adaptable to learn new processes, concepts, and skills.
- Ability to work under pressure in a fast-paced environment
- Ability to work independently, multi-task and meet tight deadlines
- Willing to work shift hours (Monday to Sunday inclusive of Public Holiday)
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Human Resources Manager
Found in: Foundit MY A2 - 2 days ago
Ecopia Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Plan and execute the full HR strategy of identifying the skillsets n manpower requirements of a fast expanding organization in terms of talent scouting, selection process, on-boarding & orientation, retention, team building & fostering of corporate culture an ...
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Executive, Resource Management
Found in: Talent MY C2 - 1 day ago
MVC Resources Petaling Jaya, MalaysiaJob Description · Job Purpose · This role is responsible for interpreting and analyzing contact center performance, monitor shrinkage and schedule adherence, managing daily staffing / scheduling and making recommendations to improve the workforce and meet the specific needs of t ...
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Human Resources Operations Manager
Found in: Foundit MY A2 - 5 hours ago
Career Channel Executive Search Subang Jaya, Malaysia, Selangor Full timeCompany Description · You will manage the full spectrum of HR operations in Malaysia (with another country in the region), including HR administration for entire employee lifecycle, talent acquisition, compensation & benefits, payroll, HR communication, employee engagement, perfo ...
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Senior Human Resources Manager
Found in: Foundit MY A2 - 4 days ago
Frasers Group Petaling Jaya, Malaysia, Selangor Full timeAbout us. · Sports Direct Malaysia iscurrently looking for a Senior Human Resources Manager to join the Fearless team. · Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-establi ...
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Assistant Manager Human Resources
Found in: Foundit MY A2 - 3 days ago
TMK Chemical Bhd. Petaling Jaya, Malaysia, Selangor Full timeJOB HIGHLIGHTS: · Attractive Salary and Benefits Package · Career Development Opportunities · Inorganic Chemical Market Leader in Malaysia & Singapore · ROLE SUMMARY · To involve in Talent Acquisition, Learning & Development, and Staff Engagement activities. · RESPONSIBILITIES · ...
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Human Resource Manager
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Gula Cakery Sdn Bhd Shah Alam, Malaysia, Selangor Full timeJob Responsibility · We are expanding our team and currently seeking passionate individuals to join us. · Responsibilities · Develop, implement, and oversee HR strategies to support our company's goals and objectives · Lead and manage all aspects of HR functions including payroll ...
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Senior Manager/Manager Human Resources
Found in: Foundit MY A2 - 3 days ago
Wasco Shah Alam, Malaysia, Selangor Full timeThe Senior Manager/Manager Humana Resources is to lead, guide and manage the overall HR function, in the provision of Human Resources services, policies and programs. To lead the HR team and manage day-to-day HR operations and system administration. · The Human Resources function ...
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Assistant Manager Human Resources
Found in: Foundit MY A2 - 4 days ago
LOSCAM Group Shah Alam, Malaysia, Selangor Full timeCompany Description · Loscam is a leading pooling and returnable packaging solutions provider in the Asia Pacific region. The company provides high-quality, innovative, and environmentally sustainable solutions to various sectors including manufacturing and retail supply chains. ...
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Found in: beBee S2 MY - 2 days ago
Iqvia Llc Kuala Lumpur, Malaysia Full timeTime type Full time posted on Posted 2 Days Ago job requisition id R Responsibilities: Support the development, planning, and execution of processes and procedures to support Operations Team of Consulting Group day to day operations. Develop scheduling and capacity reporting on r ...
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Resourcing manager
Found in: beBee S2 MY - 4 days ago
Iqvia Kuala Lumpur, Malaysia Full timeResponsibilities: Support the development, planning, and execution of processes and procedures to support Operations Team of Consulting Group day to day operations. Develop scheduling and capacity reporting on resource-level forecasts, project financial performance, and ad-hoc re ...
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Manager - Resource Management
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Human Resources Management
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Kameo Fashion Sdn Bhd Malaysia, Selangor Full timeJob Responsibility · Responsibilities · Human Resources Function · ⢠Performing overall planning, organising, coordinating and supervising of daily activities of human resources department. · ⢠Oversee the administration of company payroll and statutory requirement, including audit ...
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Human Resources Manager
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Strato Solutions Sdn Bhd Selangor, Malaysia Full timeLead and manage the comprehensive spectrum of Human Resources Development and Management functions within the organization. · Provide strategic direction for the HR administrative team. · Ensure the smooth and efficient operation of day-to-day HR administrative functions. · Payr ...
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Human Resources Management
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Floor Depot Retail Sdn Bhd Malaysia, Selangor Full timeJob Responsibility · Assisting with day to day efficient operation of the human resources · Process payroll using SQL Pay System and ensure timely payroll completion · Maintain and update employees personal information in employee file and payroll system · Checking overtime claim ...
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Human Resources Manager
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Found in: Foundit MY A2 - 5 hours ago
Capco Malaysia, Kuala Lumpur Full timeAbout Capco · Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. · We Are/have · Experts in capital markets, banking and payments and wealth and asset m ...
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Beable Malaysia Malaysia, Kuala Lumpur Full timeJapanese company in Malaysia · HR & Admin Manager · Salary: up to RM10,000 · Job Type: Permanent; Full Time · LOCATION: · 1Bukit Bintang, KL · 2Seksyen 15, Shah Alam · 3KL Sentral, KL · 4Petaling Jaya · 5Batu Kawan, Penang · WORKING HOURS: · Mon - Fri normal working hours · JOB F ...
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Human Resources Management
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C&Y Information Technology Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Human resource managers plan, direct and coordinate policies concerning the personnel, industrial relations and occupational health and safety activities of an enterprise or organization, or of enterprises that provide human resource services to other enterpr ...
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Human Resources Manager
Found in: Foundit MY A2 - 5 hours ago
Target Media Malaysia | Focus Media Group Malaysia, Kuala Lumpur Full timePosition Description: Human Resources Manager/Director · Company Overview: About Target Media Malaysia · Target Media Malaysia is a media company specializing in building advertising and is one of the subsidiaries of Focus Media Group in South East Asia. Focus Media Group is a pu ...
Executive, Resource Management - Petaling Jaya, Malaysia - MVC Resources
Description
Job PurposeThis role is responsible for interpreting and analyzing contact center performance, monitor shrinkage and schedule adherence, managing daily staffing / scheduling and making recommendations to improve the workforce and meet the specific needs of the business requirements.
Responsibilities