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    Retail Operations Manager - Kuala Lumpur, Malaysia - DSS Software Solutions Sdn Bhd

    DSS Software Solutions Sdn Bhd
    DSS Software Solutions Sdn Bhd Kuala Lumpur, Malaysia

    2 days ago

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    Full time
    Description
    R&R – Retail Operations Manager

    Candidate has to be based in Kuala Lumpur, Malaysia.

    The Retail operations manager is responsible for remotely managing the Retail Sales Accelerator (RSA) program for an assigned territory.

    He / She would be responsible for the following:


    • RSA Contract rollout – Roll out of RSA Contracts to all the retailers in an assigned territory on a timely basis. Ensure acceptance of the program by Retail partners through the C2A tool and follow up to resolve any issues.
    • Reporting – Ensure the Retailers are submitting sales out reports on a timely basis as per the template provided to them. Follow-up for late submissions and provide resolution for any issues with the tools by interacting with respective stakeholders from Intel.
    • Marketing – Be the single point of contact for all the verification/validation of the POP (Proof of performance) under the mainstream RSA program at the end of the quarter. Interaction with the Retailers on follow-up for submission, requirement of additional POPs, etc.
    • Deployment of Tools – Ensure the retailers are updated on all the relevant Intel Retail Sales and Marketing tools. Coordinate between Intel and Retailers to address any issues and escalate feedback as necessary.
    • Supporting Intel sales and marketing team on ad-hoc data and supporting analysis requirements for reviews with senior management to re-align tactical decisions.
    • Retailer Analysis.
    o Prepare Dashboards by collecting relevant sales and marketing data across retailers.

    o Market Intelligence – Provide period intelligence on various launches and promotional activities performed by competitor and OEMs across markets.

    o RSP Advocacy – In charge of Retail Training Support. Individual to Manage Certification Registry. In charge of cleaning up databases and mapping with Partner accounts.
    o Interface Intel's Sales and Marketing teams to collect inputs on training calendars, promotions, IREP monthly content refresh. Build an accurate Gold List of
    Retailers.

    Qualifications:

    • 3 to 5 years of Retail Program Management experience with a consumer electronics brand.
    • Ability to interact with Retail customers and resolve program related issues and escalate to relevant stakeholders as necessary.
    • Knowledge of budget management, tracking and reporting key metrics to senior management.
    • Proficient in Office Tools especially with Microsoft Excel.
    • Multi-tasking capabilities, ability to work with minimal supervision.
    Shift Hours 8am-5.30pm
    Shift DaysMonday-Friday
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