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    Game Customer Service Representative - Malaysia, Kuala Lumpur - Valuri Client Services Sdn. Bhd.

    Valuri Client Services Sdn. Bhd.
    Valuri Client Services Sdn. Bhd. Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
    • Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
    • Provide guidance and support to players on game rules, strategies, and promotions.
    • Document and track player interactions and issues using our designated customer support tool.
    • Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
    • Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
    • Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
    • Contribute to developing and improving customer support processes and resources.

    Job Requirements

    • Previous experience in a customer service role, preferably in the gaming industry.
    • Excellent writing and verbal communication skills in English.
    • Strong problem-solving skills and the ability to think critically in a fast-paced environment.
    • Empathy and patience when dealing with player concerns or frustrations.
    • Basic technical knowledge and proficiency in using customer support tools and software.
    • Ability to work independently and collaboratively as part of a team.
    • Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
    • Passion for gaming and an understanding of online gaming culture and trends.

    Job Benifits

    • We also offer additional night shift allowance, first-month training subsidy, etc. Interested candidates please send your resume to discuss further.
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