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    Renewal Sales Specialist - Kuala Lumpur, Malaysia - Concentrix

    Concentrix
    Concentrix Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 18 hours ago

    Default job background
    Full time
    Description

    Description

    The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
    • Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
    • Provide accurate weekly/ monthly/ quarterly sales forecast
    • Mastery of product knowledge and technical understanding of services to assess client requirements
    • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
    • Manage external competitive pressures and handle objections to retain customers or win new customers
    • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
    • Work with your team and management to provide a professional experience during all interactions with customers and prospects
    • Maintain the customer management system (CRM) to ensure all relevant data is captured
    • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
    • Work with a team and report directly to a Sales Manager

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements:

    Mandarin

    Time Type:

    Full time
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