- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Language requirement – Cantonese & English
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PE - Service desk - Cantonese - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Job Title: PE - Service desk - Cantonese
Job Location: KL, Malaysia
Job Summary:
Providing technical first level support for multiple projects.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
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